Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Moving house - a couple of questions
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Moving house - a couple of questions
Moving house - a couple of questions
01-10-2013 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
I've recently bought a house and I'd like to transfer my broadband and phone service to the new property. But I've got a couple of questions:
Thanks for the help!
I've recently bought a house and I'd like to transfer my broadband and phone service to the new property. But I've got a couple of questions:
- Can I upgrade to Unlimited Fibre at the same time as the service is moved?
- Can I change my phone number? (We get a lot of nuisance calls/debt collectors calls from the previous owners of the number)
Thanks for the help!
Message 1 of 4
(928 Views)
3 REPLIES 3
Re: Moving house - a couple of questions
01-10-2013 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Pretty sure you can order a new line at the new address. If the house you are buying is in a Fibre broadband area I don't see no problem for you to order fibre. You may have to get ADSL broadband temporarily until you are settled in and that a confirmation date is available for an engineer . However the price is standard currently at £19.99 for Fibre unlimited 12.99 for 9 months but may be different depending on your market area.
Hope this helps.
Hope this helps.
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up
Message 2 of 4
(559 Views)
Re: Moving house - a couple of questions
01-10-2013 7:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Dom
- Can I upgrade to Unlimited Fibre at the same time as the service is moved?
- Can I change my phone number? (We get a lot of nuisance calls/debt collectors calls from the previous owners of the number)
I assume you are currently on an ADSL product. You probably could change to Fibre at the same time as the house move but I think doing so would risk a period without broadband and the downtime might not be trivial. I'd be inclined to move to ADSL then upgrade to fibre once all is working.
Changing phone number shouldn't be a problem, you'd probably have a new number anyway until your old one was moved (if you wanted that). Presumably your new property is on the same exchange as your old one.
I suggest giving the House Moves team a call as soon as possible to discuss your requirements.
David
Message 3 of 4
(559 Views)
Re: Moving house - a couple of questions
02-10-2013 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the answer all.
Yeah my new house is on the same exchange as my old one, and the area is fibre-enabled. I'm currently on an ADSL product (your "up to 20Mb" ADSL2+ package I think) so if it's easier to just switch that to the new place, and then upgrade to fibre afterwards, then that's OK. The new place doesn't have a phone line connected at the moment, so an engineer would have to come out anyway, which is why I thought it might be worth upgrading to fibre at the same time as the move.
Anyway, I'll give the Moving Home team a call and tell them all of this. I was hoping I might be able to do it all online via your website, but it might be a bit complicated so I think I'll ring up instead.
Yeah my new house is on the same exchange as my old one, and the area is fibre-enabled. I'm currently on an ADSL product (your "up to 20Mb" ADSL2+ package I think) so if it's easier to just switch that to the new place, and then upgrade to fibre afterwards, then that's OK. The new place doesn't have a phone line connected at the moment, so an engineer would have to come out anyway, which is why I thought it might be worth upgrading to fibre at the same time as the move.
Anyway, I'll give the Moving Home team a call and tell them all of this. I was hoping I might be able to do it all online via your website, but it might be a bit complicated so I think I'll ring up instead.
Message 4 of 4
(559 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Moving house - a couple of questions