cancel
Showing results for 
Search instead for 
Did you mean: 

Moving from BT infinity to Plusnet fibre

chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Moving from BT infinity to Plusnet fibre

The order hasn't gone to a committed stage yet, I'll be checking on this tomorrow so it can then be expedited.
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Any update chaps?
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Why my order for fibre getting cancelled again and again?:(
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Can some one please look at question 78456357 which is created today by plusnet and explain what's happening?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Moving from BT infinity to Plusnet fibre

Hi, not sure why that's happened - it's a message following an automated notice we've received now your order has been placed again, though I'm not sure why. Having said that I've checked on the order and it's still going ahead as planned, though is now due to complete on the 19th December rather than the 18th. Hope that's not a problem.
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Thanks for the reply Matt, as long as there is no downtime I am ok with 19th.
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Hi Adam,
Can you check if everything is progressing OK with my order please, just for my peace of mind.Thanks

Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

It seems you guys are very busy but update regarding my order will be much appreciated chaps!
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Hi Adam, it looks like my switch was completed at midnight last night over to plusnet. Can you please arrange DLM to be reset on my line please, thanks in advance.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Moving from BT infinity to Plusnet fibre

Have you had an engineer out today?
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

No,  my bt infinity stopped working at midnight so I tried plus net login details and my fibre was working again. I don't think home visit was required from engineer though he suppose to reset my profile from the cabinet I believe.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Moving from BT infinity to Plusnet fibre

Ahh yeah, the order has now completed.
What speeds are you getting?
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

My profile is showing 67 meg but it was 77 meg not long ago Sad
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: Moving from BT infinity to Plusnet fibre

Any chance to have DLM reset on my line please.
gofaster
Rising Star
Posts: 369
Thanks: 16
Registered: ‎01-08-2007

Re: Moving from BT infinity to Plusnet fibre

I think that you will find that the drop from 77 to 67 was caused by the DLM reset.
Be careful what you wish for.