Moving House Timeline changed
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Moving House Timeline changed
23-07-2018 11:20 AM
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Can someone from Plusnet please look at this for me, I informed Plusnet around a month ago I was moving house, I signed into a new contract and told Plusnet that the previous tenant was cancelling his broadband on 21st July, I was then told my broadband would go live the same day.
I rang up yesterday as nothing had happened to be told that my order needed placing and got a text saying my go live date was the 31st July.
My 2 issues with this are I am inconvienced by having no broadband at home during a busy time when the internet is needed to sort billing etc out. Secondly I am paying for a service and look like I will not have any service for 9 days.
I want to know why I was told one thing only on the day to be told something else.
Re: Moving House Timeline changed
23-07-2018 11:54 AM
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Hi @skimarqueshc, thank you for getting in touch.
I am very sorry to hear of the issues you have encountered with your house move and appreciate the frustration this would cause. AS my response contains account specific information, I have updated the open support ticket for you. This can be viewed here
If you need any further assistance, don't hesitate to let us know
Re: Moving House Timeline changed
23-07-2018 12:08 PM
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Alice, thank you for the quick reply
Re: Moving House Timeline changed
23-07-2018 12:33 PM
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