Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Moving Broadband from Greenbee to Plusnet
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moving Broadband from Greenbee to Plusnet
Moving Broadband from Greenbee to Plusnet
14-12-2012 8:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My brother is currently with Greenbee which I understand is in the process of closing down. He wants to move his broadband to Plusnet Value (rather than the suggested John Lewis broadband). Could someone from Plusnet please advise whether a MAC is required given that Greenbee is also run by Plusnet. What is the best way to arrange the transfer and how long is it likely to take ? Also, are transfers between two Plusnet companies eligible for referral discounts.
Message 1 of 7
(1,767 Views)
6 REPLIES 6
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 8:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
John Lewis is also run by PN and has less traffic restrictions and no usage limits, any particular reason not to move to that?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 7
(964 Views)
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, he does not want to move his phone, which is required by JL, and the customer service opening times with JL are quite restrictive. Also, he is a low usage user so the lack of usage limits and traffic restrictions will not really effect him. I think his current Greenbee usage limit is 4.5GB and he has never used anything like that.
Message 3 of 7
(964 Views)
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi acr,
I'd advise your brother to give our sales team a call on 0800 432 0200 and they'll take care of helping him set up a new Plusnet account and will put the wheels in motion to transfer the account details over to the new one. It should only take a few minutes to do. Feel free to point him in my direction if he encounters any problems.
Adam
I'd advise your brother to give our sales team a call on 0800 432 0200 and they'll take care of helping him set up a new Plusnet account and will put the wheels in motion to transfer the account details over to the new one. It should only take a few minutes to do. Feel free to point him in my direction if he encounters any problems.
Adam
Message 4 of 7
(964 Views)
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks.
Message 5 of 7
(964 Views)
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I wasn't aware the Greenbee brand was closing down
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 6 of 7
(964 Views)
Re: Moving Broadband from Greenbee to Plusnet
14-12-2012 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's like pregnancies: the husband is last to know.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Message 7 of 7
(964 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moving Broadband from Greenbee to Plusnet