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Moved home - No Master Socket / Phone socket

cotly
Newbie
Posts: 3
Registered: ‎08-10-2018

Moved home - No Master Socket / Phone socket

Just moved into a new property and whilst I can see the phone wire coming to the property there is no sight or sound of any cable coming into the property and no sockets, old or new. 

 

I have an engineer coming Thursday to set up the connection, which we've paid for, but don't know if this is to put wire and socket into property or will this be an extra appt / charge. 

 

Can't get hold of ANYBODY to ask this question to. Sad #sadnewcustomer 

2 REPLIES 2
flanzm
Aspiring Pro
Posts: 126
Thanks: 46
Fixes: 7
Registered: ‎20-04-2016

Re: Moved home - No Master Socket / Phone socket

The engineer will do what is required including fitting a master socket.
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Moved home - No Master Socket / Phone socket

Hi @cotly

 

Thanks for getting in touch regarding your install.

 

I have had a look through the details of your order and have responded to you via a ticket on your account that you can view here

 

If you have any further questions feel free to get in touch.

 

- Warwick