Moved from Sky ADSL to Plusnet Fibre - Not impressed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moved from Sky ADSL to Plusnet Fibre - Not imp...
Moved from Sky ADSL to Plusnet Fibre - Not impressed
05-12-2013 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Estimated speed 79Mb with 20Mb up, actual 37Mb with 1.7Mb up. BT engineer said "they're all going in at 40 down and 2 up, the line is much more capable but they're limiting them"
Is this what I'm to expect or is something else supposed to happen? I'm not impressed at all, I could have stayed with Sky and went fibre with them.
Tried to log a fault but that said I wasn't able to use the broadband troubleshooter, now sitting in a 15 minute queue to speak to an adviser which I'm going to have to abandon.
Great start.
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to see that you've been provisioned on the incorrect product. I've placed a modify order to move you over to 80/20 product which will complete on Monday for you.
,
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: goldenadsl Why is Plusnet continue ongoing provisioned on the incorrect product to customer when they had estimated over 70Mbps on FTTC?
Hi,
Someone pressed the wrong button when provisioning the account. It's actually pretty easy to do unfortunately!
Ex-Broadband Service Manager
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ex-Broadband Service Manager
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moved from Sky ADSL to Plusnet Fibre - Not impressed
06-12-2013 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The option wont be disabled by our suppliers as there may be instances where we might want/need to order 40/2.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Moved from Sky ADSL to Plusnet Fibre - Not imp...