Moved from BT - got phone but no broadband

[#1]

Hi - I recently moved my home phone and standard broadband from BT.  My phone transferred over on the date advised - 17 August - and is great.  Broadband was due to transfer at the same time, but a little while ago I had a message saying this would now take place on 19 August.  It is now 21 August and I still have no broadband.  My router arrived on time though, thanks, and is sitting all alone on a shelf until I can connect it.
The order tracker says 'checking my line' with 'your order has been sent to our supplier'.  I don't know what the problem with the line is, though, as it is a BT line that previously delivered broadband at about 8mbps very well.
In the meantime I have had to spend £12.99 on extra mobile data for my mobile phone because I have no other way of getting emails
I appreciate there may be delays, but it is not getting any messages about the problem or when it may be resolved tha concerns me.  What can I do?  (I have tried calling the phone line but a 45 min wait time was too long so I gave up...maybe I need more stamina!)
I'd be grateful for any help, thanks.

[#2]

have you tried plugging the router in

[#3]

Hi oldjim, yes I tried that in the hope it might be working and no one had told me, but I got an internet red light on the router and nothing else

[#4]

@steveallatsea
Sorry about this, the account seems to have failed to activate automatically.
I've taken care of this and refunded that £12.99 for you.
Any problems just reply here please and the funds should reach you within 10 working days.