Months of Poor connection.. I am at my wits end
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Months of Poor connection.. I am at my wits end
25-03-2019 9:04 AM
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Re: Months of Poor connection.. I am at my wits end
25-03-2019 11:22 AM
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that'll eliminate house wiring being issue. However, if you've a noisy line that MUST be sorted first by using PN's
fault reporting process. That'll need someone to plug phone in to the BT test socket + dial 17070.
This will reach BT's line test facility. Choose option 2 from the menu presented - "Quiet Line Test".
Re: Months of Poor connection.. I am at my wits end
25-03-2019 11:32 AM
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Hi @srobbouk
Thanks for getting in touch - I'm sorry to hear of your Mum's experience so far. Although I can understand the logic of requesting a wired speed test, it may prove to be irrelevant whilst issues with the landline persist.
I have raised this to our suppliers to investigate and it may be that they come back to request an engineer appointment. You can keep an eye on the fault ticket here.
Whilst this is in motion, I would strongly echo @Gel's suggestion that the router is connected to the test socket as this may help to resolve the issue and/or prevent the need for an unnecessary engineer visit.
Best wishes
Dave
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