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Mixed messages regarding speed
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Mixed messages regarding speed
16-02-2013 1:48 PM
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Hi
Can someone clarify something for me per chance?
On the BT website, when checking expected speeds; it says I can get:
And on the PlusNet website in the member centre it says this:
But I am currently looking at 35mb download and less than 10mb upload with PlusNet. (I have signed up for the Unlimited package)
Am I missing something here?
Thanks
Can someone clarify something for me per chance?
On the BT website, when checking expected speeds; it says I can get:
Quote Superfast fibre optic broadband
Great news! You are eligible for superfast BT Infinity.
69.3Mb download
20.0Mb upload
And on the PlusNet website in the member centre it says this:
Quote Telephone number:
0208XXXXXXX
Phone exchange:
HXXXXXX
Estimated line speed:
69Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-16 13:58:05
Current line speed:
37 Mb
But I am currently looking at 35mb download and less than 10mb upload with PlusNet. (I have signed up for the Unlimited package)
Am I missing something here?
Thanks
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Re: Mixed messages regarding speed
16-02-2013 1:52 PM
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I think Essentials Fibre Broadband runs at half the speed compared to Unlimited Fibre Broadband. On a 80 down 20 up atleast.
Message 2 of 7
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Re: Mixed messages regarding speed
16-02-2013 1:53 PM
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Well I should add I signed up for the Unlimited package! Not happy.
Message 3 of 7
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Re: Mixed messages regarding speed
16-02-2013 1:58 PM
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The odds are that you have been provisioned on 40/10 instead of 80/20
Raise a ticket or wait for it to be picked up here on Monday
If you post the results from a BT speed test - diagnostic second option - we will know for certain
Raise a ticket or wait for it to be picked up here on Monday
If you post the results from a BT speed test - diagnostic second option - we will know for certain
Message 4 of 7
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Not applicable
Re: Mixed messages regarding speed
16-02-2013 8:06 PM
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Here is the link to the BT speed test referred to by 'Oldjim' - http://speedtest.btwholesale.com/
Message 5 of 7
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Re: Mixed messages regarding speed
18-02-2013 9:58 AM
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Thanks for the link @purleigh
My line profile says: IP Profile for your line is - 38.72 Mbps
Which then makes me wonder why I'm getting an "estimated" speed from both PlusNet and BT of 69Mb!
My line profile says: IP Profile for your line is - 38.72 Mbps
Which then makes me wonder why I'm getting an "estimated" speed from both PlusNet and BT of 69Mb!
Message 6 of 7
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Re: Mixed messages regarding speed
18-02-2013 5:05 PM
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Hi AdiLLy,
Your service hasn't been provisioned on the right speed I'm afraid. Luckily we can quickly get this sorted for you.
I've raised an order that should complete tomorrow in order to uplift the speeds.
Adam
Your service hasn't been provisioned on the right speed I'm afraid. Luckily we can quickly get this sorted for you.
I've raised an order that should complete tomorrow in order to uplift the speeds.
Adam
Message 7 of 7
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