Miserable Broadband
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- Re: Miserable Broadband
Miserable Broadband
20-07-2016 5:43 PM
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Keeps failing and Best Effort Test says consult Broadband provider but dont have the time to wait for 16 people
1. Best Effort Test: -provides background information.
Download Speed | |
0.72 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speed 0.72 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.48 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.03 Mbps |
0 Mbps | 0.45 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.03Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps |
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Any ideas Thank you
Re: Miserable Broadband
on 20-07-2016 7:11 PM - last edited on 20-07-2016 7:28 PM by Mav
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Well I have been in touch with [CSA Removed] on the chatline had the option to click report a fault lost [CSA Removed] and fault line not working all wasted time
Moderator's note by Mike (Mav): CSA name removed as per Forum rules
Re: Miserable Broadband
21-07-2016 10:55 AM
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Today is even worse slow or not available To top that the Chat line is not available nor the report a fault or raise a ticket ?? I phoned and the recorded voice said 30 minutes Surely it can be better No Docklands round here !!!
Re: Miserable Broadband
21-07-2016 12:34 PM
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I am sorry to hear about the issues that you have been having. Can you please run through these checks for me and let me know how you get on https://www.plus.net/help/broadband/connection-troubleshooting/
Re: Miserable Broadband
21-07-2016 2:37 PM
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Thank you Dont think anything wrong here but it needs to be better and has been
1. Best Effort Test: -provides background information.
Download Speed | |
1.17 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speedachieved during the test was - 1.17 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.59 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.36 Mbps |
0 Mbps | 0.45 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.36Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps |
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
Re: Miserable Broadband
22-07-2016 10:49 AM
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Still painfully slow 1. Best Effort Test: -provides background information. Download Speed 5.86 Mbps 0 Mbps 2 Mbps Max Achievable Speed Download speedachieved during the test was - 5.86 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.52 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.08 Mbps 0 Mbps 0.45 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.08Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps
Help !!!!
Re: Miserable Broadband
26-07-2016 12:38 PM
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Last Tuesday and Wednesday there were a signficant amount of disconnections showing on your line:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 45.0 | 70.0 |
SNR Margin: | 13.0 | 6.2 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 0 | 0 |
Speed: | 446 | 1821 |
Maximum Stable Rate (KBPS): | 1728 | Fault Threshold Rate (KBPS): | 1382 |
Mean Time Between Retrains (Seconds): | 2102 | Mean Time Between Errors Upstream (Seconds): | 118 |
Indicative Line Quality: | C | Mean Time Between Errors Downstream (Seconds): | 5254 |
Re: Miserable Broadband
26-07-2016 10:08 PM
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Not Happy as I have in the past had speed aproaching 1point8 and 2
Re: Miserable Broadband
27-07-2016 4:35 PM
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Unfortunately I dont find this acceptable as I am not able to do much with this speed and do know that it can be better , every time I have had an engineers visit things have been better after and have remained good for some time
Re: Miserable Broadband
27-07-2016 4:39 PM
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The profile on your line had dropped to 1200, but this has now recovered to 1600. Can you try a single disconnect/reconnect and see if the speed has improved at all.
Re: Miserable Broadband
27-07-2016 4:40 PM
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1. Best Effort Test: -provides background information.
Download Speed | |
1.13 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speedachieved during the test was - 1.13 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.61 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.35 Mbps |
0 Mbps | 0.45 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.35Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps |
Re: Miserable Broadband
27-07-2016 4:41 PM
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Will Try Thank you
Re: Miserable Broadband
27-07-2016 4:42 PM - edited 27-07-2016 4:43 PM
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Your router doesn't seem to have disconnected, so there won't have been a change in speed yet.
*edit*
Looks like we were posting at the same time .
Re: Miserable Broadband
27-07-2016 4:53 PM
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It is better
1. Best Effort Test: -provides background information.
Download Speed | |
1.66 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speedachieved during the test was - 1.66 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 1.59 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.35 Mbps |
0 Mbps | 0.45 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.35Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps |
Re: Miserable Broadband
27-07-2016 4:57 PM
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Iwill see what happens , but may not be good enough for i player Thank You
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