Miracle
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Miracle
01-01-2014 2:57 PM
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...i do not turn my router off, ever.
I have already had an openreach engineer in and he has put a box on the wall that does not require an external filter.
I have been with a previous ISP (who also went via BT Wholesale like many other companies do) for some 8 years before Plusnet.
I now find that since switching, I have been encountering seemingly inexplicable speed and or connection issues over my initial first year with Plusnet.
Having an engineer on or in my house to put boxes on the walls is a waste of time and frankly clueless guessing.
My explanations appear to fall on deaf ears, that seemingly have intent on one passing the buck to another, even despite my comparison to another ISP (using the same cables from my house not encountering such issues) that I have been since Plusnet got me on a board has ended up with connection problems.
Of course, upon adding a fault report into plusnet, the connection somehow miraculously gets set properly.
adie:orange all caps title removed.
Re: Miracle
02-01-2014 2:08 PM
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Bear with us and you should have a reply to ticket 79215574 soon either way.
Re: Miracle
22-01-2014 1:11 PM
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...now, it is not connecting at the right upload speed, as it should be uncapped:
http://www.thinkbroadband.com/speedtest/button/139039655224481732456-mini.png
http://www.thinkbroadband.com/speedtest/results.html?id=139039655224481732456
https://www.dropbox.com/s/l72v6sca6a0v9rw/Screenshot%202014-01-22%2013.02.04.png
Re: Miracle
22-01-2014 2:00 PM
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I do though give praise to Steve from CSC who's taken ownership and followed this through BUT as a new customer I'm not impressed with this saga and I see too, too many complaints from other customers who are waiting on support responeses after a day or more with updates just stopping altogether or more pain as they go through the fault finding process ...even though everything was fine prior to the switch.
I hope you manage to get your matter sorted because if mine isn't come one month from my service being activated I'll deem that failure to provide the services as requested and inform PN as such and bye-bye!
dick:quote
Re: Miracle
22-01-2014 2:46 PM
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The upstream definitely is uncapped so there's an issue at play there. Diagnostics haven't shown me anything obvious so I'd advise raising a fault specific to that issue at http://faults.plus.net
Re: Miracle
22-01-2014 3:51 PM
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Re: Miracle
22-01-2014 5:06 PM
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Re: Miracle
22-01-2014 5:25 PM
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http://en.wikipedia.org/wiki/BT_Group
Re: Miracle
22-01-2014 5:33 PM
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The numbers are actually
18 billion turnover and 2 billion profit after tax - so go on explain where the 200% profit comes from
Re: Miracle
22-01-2014 5:40 PM
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Openreach - "a fenced-off wholesale division, responsible for the "last mile" of BT's access network in GB and tasked with ensuring that rival operators have equality of access to BT's local network".
...not in my experience, or of that of the ISPs paying BT I expect.
..in the words of the wise "I'm a grumpy sod, and it's not my fault!".
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