Migrated from BT but...
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- Re: Migrated from BT but...
Migrated from BT but...
10-01-2017 10:02 AM
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I've just migrated a line from BT Broadband to Plusnet (well, John Lewis Broadband..) and for some reason, PN have decided to change it from ADSL2+ to ADSL . That's more than halved the upload speed.
Any reason why they'd do it and are they likely to move it back if I ask nicely (I've already got a ticket in).
Re: Migrated from BT but...
10-01-2017 10:49 AM
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Does JL BB have a forum incidentally?
Re: Migrated from BT but...
10-01-2017 10:54 AM
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JL BB doesn't have a forum (they're just another PN brand). They directed me to the PN website in the ticket replies.
I was more wondering why they'd use ADSL1 for any customers still.
Re: Migrated from BT but...
10-01-2017 10:58 AM - edited 10-01-2017 11:06 AM
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I recall that if an exchange is upgraded to ADSL2, (as mine was) you would have to specifically ask to be migrated on to it; perhaps there's some financial penalty to PN.
And it appears though not a direct PN customer, you do have ability to post on the PN forums too.
Re: Migrated from BT but...
10-01-2017 11:00 AM
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Yeah - the line was upgraded a couple of years ago . BT Retail did it without any issues.
Re: Migrated from BT but...
11-01-2017 12:49 PM
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And it appears though not a direct PN customer, you do have ability to post on the PN forums too.
Anyone can register and post on the forums.
We should be placing orders on ADSL2+, it may be that if the order was placed manually it was selected wrong. Have you spoken to John Lewis support and had this looked in to?
Re: Migrated from BT but...
11-01-2017 1:27 PM
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I raised a ticket yesterday morning about it - no response yet.
It's not gone well so far... Order placed, but didn't include the Anytime call bundle and that can't be changed online or via ticket apparently. Bit of a pain when you don't have easy phone access during the day.
ADSL was supposed to be migrated on the 5th but didn't happen until I phoned Monday and they chased it up.
Re: Migrated from BT but...
11-01-2017 1:40 PM
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PN have decided to change it from ADSL2+ to ADSL . That's more than halved the upload speed.
We should be placing orders on ADSL2+
I suspect it has been placed on ADSL2+ but with the upload capped at 448k. For some reason PN seem to do this quite often.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Migrated from BT but...
11-01-2017 1:54 PM
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Re: Migrated from BT but...
11-01-2017 2:27 PM
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Nobody knows why, but they do!
Re: Migrated from BT but...
11-01-2017 2:29 PM
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The reason this can happen in error is the default selected options when ordering ADSL2+ broadband from BT Wholesale include 448kb upload speed, this needs manually switching to "uncapped" which unfortunately in some cases is missed.
However if this is the case it's a simple fix to modify the line to change that to uncapped
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