Metronet Special Offer - save up to £30

[#1]

Hello all
Just received an email re the special offer 
But . . . . it does not make it clear which broadband service the email is relating to.
We have a number of ADSL services on our account, some will be in place for more than 12 months some will not.
Could you provide some clarification plese?

[#2]

Hi John,
Thanks for letting us know.  I've raised this with our Products Team and I'll try to track down which account of yours this was for.

[#3]

Thanks James 

[#4]

John,
Turns out this wasn't an error and it relates to all of your accounts.