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Member Centre Displays Incorrect Account Summary
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Member Centre Displays Incorrect Account Summary
15-06-2009 7:12 PM
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I have just noticed that my Member Centre Account Summary says
"Last bill: 09/02/2009:fully paid
Next bill:09/07/2009"
The detailed entries show the correct payments being made each month since February. The "Last bill" in the Summary I think refers to the last bill while I was on BBYW2. I am now on Value.
"Last bill: 09/02/2009:fully paid
Next bill:09/07/2009"
The detailed entries show the correct payments being made each month since February. The "Last bill" in the Summary I think refers to the last bill while I was on BBYW2. I am now on Value.
Message 1 of 7
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Re: Member Centre Displays Incorrect Account Summary
15-06-2009 7:57 PM
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Yes, mine's been like that since 18/02/09 and I remember posting about it here in this forum.
Raised a ticket in April and got the response-
"Thanks for bringing this to our attention. I've seen this twice now, and so I've raised it as a problem to our development team. Please bear with us."
Obviously the development team has more important things to do
Raised a ticket in April and got the response-
"Thanks for bringing this to our attention. I've seen this twice now, and so I've raised it as a problem to our development team. Please bear with us."
Obviously the development team has more important things to do
Message 2 of 7
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Re: Member Centre Displays Incorrect Account Summary
15-06-2009 10:11 PM
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yeah ive got this and think i raised in a PM to jameseh a month ago.
it's due to the product change in my view as i jumped straight on to unlimited the day it was launched and didnt have to wait till next billing and last payment corrspondes to that date in feb
it's due to the product change in my view as i jumped straight on to unlimited the day it was launched and didnt have to wait till next billing and last payment corrspondes to that date in feb
Message 3 of 7
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Re: Member Centre Displays Incorrect Account Summary
15-06-2009 10:47 PM
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I had a similar problem where My Account Summary said:
Last bill: 23/02/2009:part paid
Next bill: 21/06/2009
I thought that was strange as all my bills are collected by direct debit. I raised a ticket and this was the reply:
This is because of the discount for referrals.
The system adds this as a discount, meaning only part of the entire invoice is paid.
Sorry for the confusion.
Last bill: 23/02/2009:part paid
Next bill: 21/06/2009
I thought that was strange as all my bills are collected by direct debit. I raised a ticket and this was the reply:
This is because of the discount for referrals.
The system adds this as a discount, meaning only part of the entire invoice is paid.
Sorry for the confusion.
Message 4 of 7
(605 Views)
Re: Member Centre Displays Incorrect Account Summary
15-06-2009 11:08 PM
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Hmm, thanks for the heads up. I'll chase this with them in the morning.
Message 5 of 7
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Re: Member Centre Displays Incorrect Account Summary
16-06-2009 11:39 AM
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Quote from: coastergrotto I thought that was strange as all my bills are collected by direct debit. I raised a ticket and this was the reply:
This is because of the discount for referrals.
I my case there are no referrals.
Message 6 of 7
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Re: Member Centre Displays Incorrect Account Summary
16-06-2009 11:56 AM
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Hi guys,
This is a display issue.
On the new products, rather than billing occuring on invoices dates, it happens with scheduled payments (which are taken on the invoice date). This will result in your payments being taken on the correct date, but the invoice date not updating. The invoice date does update at our end, but doesn't appear to on the member centre.
This won't happen on our legacy accounts, but a part paid invoice represents one that has been paid in full but subsequently refunded.
This is a display issue.
On the new products, rather than billing occuring on invoices dates, it happens with scheduled payments (which are taken on the invoice date). This will result in your payments being taken on the correct date, but the invoice date not updating. The invoice date does update at our end, but doesn't appear to on the member centre.
This won't happen on our legacy accounts, but a part paid invoice represents one that has been paid in full but subsequently refunded.
Message 7 of 7
(605 Views)
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- Re: Member Centre Displays Incorrect Account Summa...