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Major outage today 30th March from 5.30pm!

Community Gaffer
Community Gaffer
Posts: 14,081
Thanks: 1,655
Fixes: 127
Registered: ‎04-04-2007

Re: Major outage today 30th March from 5.30pm!

BTw still have a case open with some of their equipment vendors as I understand it. As far as I know though, the problem was inadvertently caused by a routing change late last Wednesday afternoon that was intended to fix an unrelated problem.
@Corkonian, I can see your line's come back up, everything OK at your end now?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Corkonian
Newbie
Posts: 2
Registered: ‎04-04-2011

Re: Major outage today 30th March from 5.30pm!

Hi - sorry it was my mistake after all [head hangs in shame]
After I ran through the diagnostics on Wednesday night to test the line I had used the wrong username/domain when I tried reconnecting the modem (@plusnet.dsl instead of @plusdsl.net)
Have reverted it now and we're back in business,
By the way my mobile number has changed which explains why I might of missed that call - I've updated my details now though.
Cheers and thanks, glad to see Plusnet up to their usual high standards, I always recommend you guys to anyone who'll listen.
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Major outage today 30th March from 5.30pm!

Quote from: Bob
As far as I know though, the problem was inadvertently caused by a routing change late last Wednesday afternoon that was intended to fix an unrelated problem.

So I shouted abuse at the workmen in Slough for no reason. Ooops!