cancel
Showing results for 
Search instead for 
Did you mean: 

Major outage today 30th March from 5.30pm!

MARKIV
Newbie
Posts: 2
Registered: ‎11-11-2010

Major outage today 30th March from 5.30pm!

Just incase people don't know this already...
https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
"30/03/2011 @ 19:58
This is an update to this evening's post about a major service outage that is currently affecting parts of BT Wholesale's network.

The problem surfaced at around 5.30pm this evening at which point a significant number of our broadband customers were disconnected from the Internet. At the time of writing these customers are still unable to get back online.

BT have attributed the problem to a fibre cut in the Slough area, however please be mindful that the loss of connectivity is being experienced by customers up and down the country. It is also affecting other ISPs as well as Plusnet.

We will continue to monitor the situation for updates and will post further information as soon as it becomes available.

The next Service Status update is due by 10.00pm this evening.

Please accept our apologies for the continued inconvenience.

Kind regards,

Bob Pullen
Customer Support"
Good excuse to use my phone's personal hotspot, but I'd still prefer my broadband working again...
32 REPLIES 32
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: Major outage today 30th March from 5.30pm!

I'm in Slough, and anyone who has been here recently is sure to know about the enormous amount of roadworks occurring on the A4, on the largest roundabout  in the town.  They have literally dug up most of the roads, for some reason.
Of course, the main telephone exchange (which houses the Slough supernode for 20 and 21CN) is a few hundred metres away from said roadworks.
Roll_eyes
Anyway, I'm on my backup 3G dongle at the moment, and I'm not expecting to see connectivity any time soon Sad
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Major outage today 30th March from 5.30pm!

I'm also in Slough, but am still able to connect to t'internet without having to use the mobile network. I wonder how long it'll last.
You're right about all the roadworks in Slough. Isn't all the traffic flowing more freely since they turned the traffic lights off a few weeks ago?
Community Gaffer
Community Gaffer
Posts: 14,072
Thanks: 1,647
Fixes: 127
Registered: ‎04-04-2007

Re: Major outage today 30th March from 5.30pm!

It /may/ not be due to problems in Slough. Have a read of my post here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Major outage today 30th March from 5.30pm!

Thanks for keeping us updated, even though you can't do much more than telling us what BT has told you.
Even if it's not due to the fibre being cut in Slough, I'll shout abuse at the road workers as I cycle past today.
Martha
Grafter
Posts: 81
Registered: ‎14-10-2010

Re: Major outage today 30th March from 5.30pm!

Quote from: Rob
I'll shout abuse at the road workers as I cycle past today.

I giggled a little bit at that remark Tongue
Looks like people are getting up and running now! In all honesty, I was rather astonished! I've not seen an MSO go on that long and on that scale in a long time!
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Major outage today 30th March from 5.30pm!

I did shout abuse, but I don't think they heard me over the noise of the JCB that they were using to dig up another fibre optic cable. There were no BT vans around, so hopefully the problem has been fixed.
Maybe a silly question, but why wasn't this listed as a "major service outage" on http://usertools.plus.net/exchanges/mso.php ?
Community Veteran
Posts: 6,632
Thanks: 1,413
Fixes: 1
Registered: ‎23-09-2010

Re: Major outage today 30th March from 5.30pm!

It will be days before this is finally "fixed", because thanks to how the system works that's how long it will take for speeds to rise back to normal again mine included.
Shame that part of the system didn't brake down, permanently.
Community Gaffer
Community Gaffer
Posts: 14,072
Thanks: 1,647
Fixes: 127
Registered: ‎04-04-2007

Re: Major outage today 30th March from 5.30pm!

Quote from: Rob
Maybe a silly question, but why wasn't this listed as a "major service outage" on http://usertools.plus.net/exchanges/mso.php ?

Because that page only parses the MSO emails sent to/from a particular recipient/sender. The notices we received from BTw about last night's/this morning's outage were sent via alternative avenues.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

PamWest
Grafter
Posts: 50
Registered: ‎13-01-2011

Re: Major outage today 30th March from 5.30pm!

Can we ALL claim a refund from Plusnet for loss of service, then PN can pass on the cost to BT ?Huh
Lost access to a major WoW raid run lastnight due to the LoS.  Sad
Community Veteran
Posts: 14,818
Thanks: 928
Fixes: 12
Registered: ‎01-08-2007

Re: Major outage today 30th March from 5.30pm!

Indeed, the outage caused us major loss of enjoyment of the service too. I ended up putting a couple of quid on the dongle but I shouldn't of needed to. Additionally the dongle has more lag so its not so good for gaming despite being excellent for general internet usage and non time sensitive stuff.
I need a new signature... i'm bored of the old one!
LorenzoMediocre
Newbie
Posts: 2
Registered: ‎15-08-2007

Re: Major outage today 30th March from 5.30pm!

In Swindon the outage continued beyond midnight of 2011-03-30 Wed., when I powered off my router for the night. I had rebooted and power-cycled the router several times that evening, changed out the filter and DSL cable, and tried using another, older, router.
The outage seems to have missed Highworth, a small town near Swindon also in the 01973 area but with its own telephone exchange. After 10 p.m. I called another PlusNet customer in Highworth, who had rebooted the router earlier that evening after a dropout but had reconnected OK. This has happened several times before, so I guess that this was merely a router problem.
Here are links to an explanation of the outage other than a broken fibre cable. The outage spread outside the PlusNet group.
http://www.thinkbroadband.com/news/4629-bt-equipment-problem-takes-9000-broadband-users-offline.html
http://forums.thinkbroadband.com/zen/3987358-bt-outage-slough-node-21cn-connections.html
--
Lorenzo il Mediocre
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Major outage today 30th March from 5.30pm!

Welcome to the Forum Lorenzo
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: ‎06-08-2007

Re: Major outage today 30th March from 5.30pm!

@Bob Pullen: Thanks.
@PamWest: I expect that we all can claim a refund for the loss of service. I'm equally sure that PlusNet will rightly refuse to pay any money, so there will be no cost to pass onto BT.
@LorenzoMediocre: Thanks for the links. I'll have a look when I get time.
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: Major outage today 30th March from 5.30pm!

ADSL is provided as a "best effort" service, rather than a service with an SLA so I suspect requests for compensation would be dismissed
However, taking a Value package on a Market 3 exchange, you could calculate the refund as follows:
(£6.49 / 30 days in month / 24 hours in day) * 9 hour outage = £0.08
Doesn't really seem worth it?
B.