Major outage today 30th March from 5.30pm!
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- Re: Major outage today 30th March from 5.30pm!
Major outage today 30th March from 5.30pm!
30-03-2011 9:55 PM
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https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
"30/03/2011 @ 19:58
This is an update to this evening's post about a major service outage that is currently affecting parts of BT Wholesale's network.
The problem surfaced at around 5.30pm this evening at which point a significant number of our broadband customers were disconnected from the Internet. At the time of writing these customers are still unable to get back online.
BT have attributed the problem to a fibre cut in the Slough area, however please be mindful that the loss of connectivity is being experienced by customers up and down the country. It is also affecting other ISPs as well as Plusnet.
We will continue to monitor the situation for updates and will post further information as soon as it becomes available.
The next Service Status update is due by 10.00pm this evening.
Please accept our apologies for the continued inconvenience.
Kind regards,
Bob Pullen
Customer Support"
Good excuse to use my phone's personal hotspot, but I'd still prefer my broadband working again...
Re: Major outage today 30th March from 5.30pm!
30-03-2011 10:56 PM
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Of course, the main telephone exchange (which houses the Slough supernode for 20 and 21CN) is a few hundred metres away from said roadworks.
Anyway, I'm on my backup 3G dongle at the moment, and I'm not expecting to see connectivity any time soon
Re: Major outage today 30th March from 5.30pm!
30-03-2011 11:53 PM
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You're right about all the roadworks in Slough. Isn't all the traffic flowing more freely since they turned the traffic lights off a few weeks ago?
Re: Major outage today 30th March from 5.30pm!
31-03-2011 1:18 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Major outage today 30th March from 5.30pm!
31-03-2011 7:29 AM
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Even if it's not due to the fibre being cut in Slough, I'll shout abuse at the road workers as I cycle past today.
Re: Major outage today 30th March from 5.30pm!
31-03-2011 8:39 AM
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Quote from: Rob I'll shout abuse at the road workers as I cycle past today.
I giggled a little bit at that remark
Looks like people are getting up and running now! In all honesty, I was rather astonished! I've not seen an MSO go on that long and on that scale in a long time!
Re: Major outage today 30th March from 5.30pm!
31-03-2011 8:45 AM
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Maybe a silly question, but why wasn't this listed as a "major service outage" on http://usertools.plus.net/exchanges/mso.php ?
Re: Major outage today 30th March from 5.30pm!
31-03-2011 10:11 AM
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Shame that part of the system didn't brake down, permanently.
Re: Major outage today 30th March from 5.30pm!
31-03-2011 10:38 AM
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Quote from: Rob Maybe a silly question, but why wasn't this listed as a "major service outage" on http://usertools.plus.net/exchanges/mso.php ?
Because that page only parses the MSO emails sent to/from a particular recipient/sender. The notices we received from BTw about last night's/this morning's outage were sent via alternative avenues.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Major outage today 30th March from 5.30pm!
31-03-2011 11:56 AM
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Lost access to a major WoW raid run lastnight due to the LoS.
Re: Major outage today 30th March from 5.30pm!
31-03-2011 4:43 PM
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Re: Major outage today 30th March from 5.30pm!
31-03-2011 5:28 PM
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The outage seems to have missed Highworth, a small town near Swindon also in the 01973 area but with its own telephone exchange. After 10 p.m. I called another PlusNet customer in Highworth, who had rebooted the router earlier that evening after a dropout but had reconnected OK. This has happened several times before, so I guess that this was merely a router problem.
Here are links to an explanation of the outage other than a broken fibre cable. The outage spread outside the PlusNet group.
http://www.thinkbroadband.com/news/4629-bt-equipment-problem-takes-9000-broadband-users-offline.html
http://forums.thinkbroadband.com/zen/3987358-bt-outage-slough-node-21cn-connections.html
--
Lorenzo il Mediocre
Re: Major outage today 30th March from 5.30pm!
31-03-2011 6:12 PM
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Re: Major outage today 30th March from 5.30pm!
31-03-2011 7:15 PM
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@PamWest: I expect that we all can claim a refund for the loss of service. I'm equally sure that PlusNet will rightly refuse to pay any money, so there will be no cost to pass onto BT.
@LorenzoMediocre: Thanks for the links. I'll have a look when I get time.
Re: Major outage today 30th March from 5.30pm!
31-03-2011 7:20 PM
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However, taking a Value package on a Market 3 exchange, you could calculate the refund as follows:
(£6.49 / 30 days in month / 24 hours in day) * 9 hour outage = £0.08
Doesn't really seem worth it?
B.
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