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Major Disconecctions

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Grafter
Posts: 38
Registered: ‎27-05-2008

Major Disconecctions

Right now I'm undergoing a series of MAJOR disconnections.
It Is not my router that is the problem.
I've purchased another one, and both do not work.
It all happened a week ago after I downloaded 30Gigs worth in a matter of 5 days.

Sicne then browsing is becomming impossible.... ive been a loyal member since around 2002 and dont want to have to switch ISPs
any help would be appreciated Smiley
12 REPLIES 12
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Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions

Please guys! I really need help  Sad
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Moderator
Moderator
Posts: 22,474
Thanks: 3,655
Fixes: 879
Registered: ‎11-01-2008

Re: Major Disconecctions

What product are you on? Is there a chance that you have gone over your product usage and are been restricted?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions

Yeah I think that might be the case..
we are on Plus Net 'Pro' using 20gig
Could that be the problem?
Adie:quote
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Major Disconecctions

If you haven't enabled extra usage to be added that could well be the reason
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Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions

that could be the issue, but we've added more usage..
i seriously think were being restricted Sad
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Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Major Disconecctions

What does this say for paid for usage https://portal.plus.net/view_my_broadband_usage/index.php
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Community Veteran
Posts: 26,786
Thanks: 987
Fixes: 10
Registered: ‎10-04-2007

Re: Major Disconecctions

Has your line developed a fault - are you still syncing at the same speeds and is your IP Profile still normal?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions


Oopsies Tongue
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Major Disconecctions

Even if you have reached your usage allowance, that isn't going to cause the connection to actually drop. Looking at the recent connection logs on your line, something is definitely not right:
Quote
Start End Duration
18/01/2010 07:20 N/A   2:11:31 (on going)
17/01/2010 20:05 18/01/2010 00:16   4:10:12
17/01/2010 18:26 17/01/2010 19:57   1:31:24
17/01/2010 18:15 17/01/2010 18:17   0:1:22
17/01/2010 17:14 17/01/2010 18:14   1:0:3
17/01/2010 15:41 17/01/2010 17:00   1:19:22
17/01/2010 14:33 17/01/2010 15:40   1:7:14
17/01/2010 13:47 17/01/2010 14:30   0:42:56
17/01/2010 10:10 17/01/2010 12:52   2:42:8
17/01/2010 02:13 17/01/2010 09:30   7:16:48
16/01/2010 21:40 17/01/2010 02:13   4:32:31
16/01/2010 20:46 16/01/2010 21:36   0:50:30
16/01/2010 17:34 16/01/2010 20:32   2:57:18
16/01/2010 13:30 16/01/2010 17:21   3:50:6
16/01/2010 09:27 16/01/2010 12:47   3:20:28
16/01/2010 00:54 16/01/2010 01:36   0:42:2
15/01/2010 23:54 16/01/2010 00:54   1:0:3
15/01/2010 22:04 15/01/2010 23:54   1:49:30
15/01/2010 20:13 15/01/2010 22:04   1:50:37
15/01/2010 19:16 15/01/2010 20:06   0:50:34
15/01/2010 16:45 15/01/2010 17:55   1:10:9
15/01/2010 09:00 15/01/2010 15:51   6:51:30
14/01/2010 21:04 15/01/2010 00:19   3:15:13
14/01/2010 18:17 14/01/2010 19:58   1:41:0
14/01/2010 15:39 14/01/2010 16:09   0:30:31
14/01/2010 10:10 14/01/2010 10:31   0:21:8
14/01/2010 09:11 14/01/2010 10:02   0:50:34
14/01/2010 07:56 14/01/2010 09:11   1:14:54
14/01/2010 06:52 14/01/2010 07:43   0:51:41
13/01/2010 22:40 14/01/2010 00:28   1:48:5
13/01/2010 21:06 13/01/2010 22:21   1:15:9
13/01/2010 20:46 13/01/2010 21:06   0:19:24
13/01/2010 18:01 13/01/2010 19:41   1:40:17
13/01/2010 16:33 13/01/2010 17:29   0:55:32
13/01/2010 15:43 13/01/2010 16:25   0:42:39
13/01/2010 09:16 13/01/2010 15:29   6:12:52
13/01/2010 09:12 13/01/2010 09:16   0:4:2
12/01/2010 22:49 13/01/2010 00:13   1:24:4

Are you connected to the master socket? Do you have any extension leads in use? Is every phone socket filtered?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions

Do you think I could be getting DDOS'd.. as it would be a co-incidence as someone said they were attacking me
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Community Veteran
Posts: 26,786
Thanks: 987
Fixes: 10
Registered: ‎10-04-2007

Re: Major Disconecctions

DDOS attacks are not going to cause disconnections.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 38
Registered: ‎27-05-2008

Re: Major Disconecctions

Quote from: Chris
Even if you have reached your usage allowance, that isn't going to cause the connection to actually drop. Looking at the recent connection logs on your line, something is definitely not right:
Quote
Start End Duration
18/01/2010 07:20 N/A   2:11:31 (on going)
17/01/2010 20:05 18/01/2010 00:16   4:10:12
17/01/2010 18:26 17/01/2010 19:57   1:31:24
17/01/2010 18:15 17/01/2010 18:17   0:1:22
17/01/2010 17:14 17/01/2010 18:14   1:0:3
17/01/2010 15:41 17/01/2010 17:00   1:19:22
17/01/2010 14:33 17/01/2010 15:40   1:7:14
17/01/2010 13:47 17/01/2010 14:30   0:42:56
17/01/2010 10:10 17/01/2010 12:52   2:42:8
17/01/2010 02:13 17/01/2010 09:30   7:16:48
16/01/2010 21:40 17/01/2010 02:13   4:32:31
16/01/2010 20:46 16/01/2010 21:36   0:50:30
16/01/2010 17:34 16/01/2010 20:32   2:57:18
16/01/2010 13:30 16/01/2010 17:21   3:50:6
16/01/2010 09:27 16/01/2010 12:47   3:20:28
16/01/2010 00:54 16/01/2010 01:36   0:42:2
15/01/2010 23:54 16/01/2010 00:54   1:0:3
15/01/2010 22:04 15/01/2010 23:54   1:49:30
15/01/2010 20:13 15/01/2010 22:04   1:50:37
15/01/2010 19:16 15/01/2010 20:06   0:50:34
15/01/2010 16:45 15/01/2010 17:55   1:10:9
15/01/2010 09:00 15/01/2010 15:51   6:51:30
14/01/2010 21:04 15/01/2010 00:19   3:15:13
14/01/2010 18:17 14/01/2010 19:58   1:41:0
14/01/2010 15:39 14/01/2010 16:09   0:30:31
14/01/2010 10:10 14/01/2010 10:31   0:21:8
14/01/2010 09:11 14/01/2010 10:02   0:50:34
14/01/2010 07:56 14/01/2010 09:11   1:14:54
14/01/2010 06:52 14/01/2010 07:43   0:51:41
13/01/2010 22:40 14/01/2010 00:28   1:48:5
13/01/2010 21:06 13/01/2010 22:21   1:15:9
13/01/2010 20:46 13/01/2010 21:06   0:19:24
13/01/2010 18:01 13/01/2010 19:41   1:40:17
13/01/2010 16:33 13/01/2010 17:29   0:55:32
13/01/2010 15:43 13/01/2010 16:25   0:42:39
13/01/2010 09:16 13/01/2010 15:29   6:12:52
13/01/2010 09:12 13/01/2010 09:16   0:4:2
12/01/2010 22:49 13/01/2010 00:13   1:24:4

Are you connected to the master socket? Do you have any extension leads in use? Is every phone socket filtered?

Yeah it's connected to the master socket
No we do not have any extension leads currently in use
And yes every phone socket is filtered.
But the problem persists and we keep getting disconnected, any other ideas of what the problem could be? (ADSL light on modem stays solid green at all times so it's quite confusing)