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Mail down?

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Mail down?

Looks like I spoke to soon, webmail has gone again. Sad
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
thebigyin
Grafter
Posts: 50
Thanks: 5
Registered: ‎27-02-2008

Re: Mail down?

webmail working now  Smiley
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Mail down?

I've just posted some emergency maintenance, we're going to give the core router a kick.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
worzel
Grafter
Posts: 73
Thanks: 2
Registered: ‎06-04-2007

Re: Mail down?

Quote from: Chris
I've just posted some emergency maintenance, we're going to give the core router a kick.

Can you kick it again, please Chris, as I can get to webmail but can't send anything.
Quote
ERROR:
Message not sent. Server replied:
    Connection timed out
    110 Can't open SMTP stream.
johnb1
Newbie
Posts: 1
Registered: ‎02-10-2008

Re: Mail down?

Same problem and error message here.
Shaunus4
Newbie
Posts: 8
Registered: ‎02-10-2008

Re: Mail down?

Yep, same problem and error message here.  Can check and use webmail but when I try to send anything I get:
ERROR:
Message not sent. Server replied:
    Connection timed out
    110 Can't open SMTP stream.
Checked again two minutes ago, same result Sad
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Mail down?

I've got the same error here, I've given the networks guys a nudge to look at this again. The reboot didn't go to plan btw and they are having to swap a module card out on the router.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Mail down?

I've just sent a test from webmail to an external address and it went through this time.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Shaunus4
Newbie
Posts: 8
Registered: ‎02-10-2008

Re: Mail down?

Yep, worked for me too.  Fingers crossed it stays functional long enough for me to send this backlog!  Roll_eyes
Shaunus4
Newbie
Posts: 8
Registered: ‎02-10-2008

Re: Mail down?

Just went down again for a minute, now back up again.  Huh  Either it's intermittent or you guys are still playing around with things at that end.  Still, at least I got my most urgent mails sent.  I'm assuming they got through as they made it to my sent folder...
RobDickson
Grafter
Posts: 653
Thanks: 3
Registered: ‎06-08-2007

Re: Mail down?

I haven't tried webmail, but POP3, IMAP, and SMTP all seem to be working now.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Mail down?

Yep, everything should be back to normal now.

Bob Pullen
Plusnet Product Team
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