Madasafish relationship to PlusNet
Broadband.
It was due to undocumented (to the customer) password/authentication changes.
May therefore be due to underlying platform changes.
Sorry, have to go out, so brief. More later.....
It was due to undocumented (to the customer) password/authentication changes.
May therefore be due to underlying platform changes.
Sorry, have to go out, so brief. More later.....
OK, I'm back. This is what happened; someone (in PlusNet) may be interested.....
Madasafish customer connected fine at 8mbps via a Belkin router using LAN to an XP desktop and new (Vista) laptop.
He had in the past had some "issues" with his router and MAAF had sent him another but it was still sealed in its box. Not sure what the issues were exactly but it cast some doubt over the router in use.
He wanted to use the laptop wirelessly but couldn't connect properly - "limited connectivity". All his router settings were well-documented from the initial setup done with MAAF some time ago.
So, after failing to get the laptop to connect despite having thoroughly beaten it into submission (not easy with Vista) we decided the router might be flaky and to use the other one.
Set up the spare router exactly (well almost see later) as documented for the first one and connected to it immediately from the laptop. BUT no internet connection!
It was syncing OK but not authenticating!
Rechecked login name (a weird name bearing no relationship to the users email address) and password (4 letters and 4 numbers) supplied by MAAF. Still no authentication.
OK, back to router 1 (which HAD NOT been changed since it worked OK a few minutes before), at least we can use cables for now. NO AUTHENTICATION
Checked, rechecked, reconfigured both routers and swapped several times - no luck. So phoned MAAF.
Nice East-European sounding person checked everything and gave us the authentication password which was different! It was the same password as used on the email account! And it worked.
So, somewhere along the way the broadband authentication password had been changed and there had been no notification, yet it kept working with the old router (recognised the MAC maybe?) until it was swapped. Very odd indeed.
So we then had 2 routers that authenticated fine but only 1 that could be accessed fully from Vista via wireless. However they weren't at this stage exactly the same as the original was WEP and the new one WPA. Eventually by rummaging into the darkest depths of wireless configuration in Vista (and boy they do not want you there!) I discovered that it was somehow set up as open authentication with encrypted traffic for WEP, so a quick change and it all worked, though why it was wrong I've no idea.
So, the final question, is this an authentication change as part of the PN platform migration for MAAF customers and has something been missed?
Madasafish customer connected fine at 8mbps via a Belkin router using LAN to an XP desktop and new (Vista) laptop.
He had in the past had some "issues" with his router and MAAF had sent him another but it was still sealed in its box. Not sure what the issues were exactly but it cast some doubt over the router in use.
He wanted to use the laptop wirelessly but couldn't connect properly - "limited connectivity". All his router settings were well-documented from the initial setup done with MAAF some time ago.
So, after failing to get the laptop to connect despite having thoroughly beaten it into submission (not easy with Vista) we decided the router might be flaky and to use the other one.
Set up the spare router exactly (well almost see later) as documented for the first one and connected to it immediately from the laptop. BUT no internet connection!
It was syncing OK but not authenticating!Rechecked login name (a weird name bearing no relationship to the users email address) and password (4 letters and 4 numbers) supplied by MAAF. Still no authentication.
OK, back to router 1 (which HAD NOT been changed since it worked OK a few minutes before), at least we can use cables for now. NO AUTHENTICATION
Checked, rechecked, reconfigured both routers and swapped several times - no luck. So phoned MAAF.
Nice East-European sounding person checked everything and gave us the authentication password which was different! It was the same password as used on the email account! And it worked.
So, somewhere along the way the broadband authentication password had been changed and there had been no notification, yet it kept working with the old router (recognised the MAC maybe?) until it was swapped. Very odd indeed.
So we then had 2 routers that authenticated fine but only 1 that could be accessed fully from Vista via wireless. However they weren't at this stage exactly the same as the original was WEP and the new one WPA. Eventually by rummaging into the darkest depths of wireless configuration in Vista (and boy they do not want you there!) I discovered that it was somehow set up as open authentication with encrypted traffic for WEP, so a quick change and it all worked, though why it was wrong I've no idea.
So, the final question, is this an authentication change as part of the PN platform migration for MAAF customers and has something been missed?
Quote from: P Has a recent change been made to the password for the email on the Madasafish Members Centre?
I don't believe so, but I don't know for sure - I'll find out.
Would the two now be synchronised, i.e. the email password is always the same as the broadband authentication password?
And apologies to whoever we spoke to on the phone - probably were South African not East European!
My Madasafish user confirms he did change his email password, but didn't say when, though the wording implied that he "had to" make the change rather than chose to.
However he was quite sure there was no warning about the broadband authentication changing............
And it doesn't explain why the router was still working until it was (temporarily!) swapped out.
However he was quite sure there was no warning about the broadband authentication changing............
And it doesn't explain why the router was still working until it was (temporarily!) swapped out.
Quote from: Jameseh For those who did not change them, we subsequently sent them this thing called a letter. It used these things called letterboxes and envelopes.
I don't think he's in that category TBH as his broadband username is unchanged from when he first signed up.
It's all slightly mysterious and a bit confusing, but he's working now.
