Loyalty Discounts?

[#1]

morning all.
does plusnet have a policy on giving discounts to longterm members, or is it just done arbitrarily?
for the last 2 years, i have had a small but not insignificant discount on my broadband subscription, on the condition that i stay with plusnet for a further 12 months. i appreciate this, and it has stopped me even considering switching to another provider before now. i'm fairly sure my contract is up towards the end of december, and i am starting to waver a little bit now, what with the recent issues with speed etc. if my subscription was to return to the normal price i may be tempted away by one of the LLU value providers, which would be a shame...
regards,
reg.

[#2]

We don't have a set policy to offer discounts when a contract expires, rather we look at each request on a case-by-case basis.

[#3]

thanks for the reply.
well, i never requested a discount, i was just offered one. it would be nice to think this would continue.

[#4]

We periodically send out special offers, however there are none of these planned currently, so if you wanted your existing discount to be renewed you'd need to request this.

[#5]

Monthly contract customers never get any special offers.
Only contract (12 or 18 month) customers get the deals.
Been a PN monthly customer for nearly 6 years now and I can count all the special offers PN have offered be on a couple of fingers.  PN don't reward loyalty what so ever.

[#6]

@mitchell20, it's the opposite usually. Previous offers have only gone to monthly contract customers (in terms of discounts in return to committing to 12 months, there's not much to make a business case to offer this to customers already in contract).