Low upspeed connection
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Re: Low upspeed connection
23-06-2009 9:40 AM
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"
Testing your line further we are not seeing any specific issues that may be causing the problem however there are quite a few errors showing on the voice section of your line.
To check this out the best thing you can do is to have your voice line checked for any faults. Any loss of dial tone or noise (crackle, static etc) on the line can cause a severe reduction in speed and often intermittency. Even if you do not generally use the voice service it is important to ensure it is working correctly. This also includes checking your filters and phones are working correctly.
....
Should you not be with us for your phone service I recommend contacting your voice provider and getting them to look into the issue for you.
"
Re: Low upspeed connection
23-06-2009 9:42 AM
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Re: Low upspeed connection
23-06-2009 9:55 AM
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"
Important
We can only check the line if it's not currently being used. This includes:
- Internet access
- Phone calls using a standard or VoIP phone
- Fax
- Broadband services e.g. BT Vision
You'll need to run this check using a PC connected to a different line and ensure that the line you wish to check is unused.
"
How am I supposed to do that without a 2nd line?
Re: Low upspeed connection
23-06-2009 9:58 AM
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Quote from: Oldjim which sounds as though they haven't raised it with BT so all should be good to go
Shouldn't matter either way. A PSTN fault supercedes an ADSL fault.
Re: Low upspeed connection
23-06-2009 10:00 AM
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Re: Low upspeed connection
23-06-2009 10:08 AM
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"You are here: Your account > Faults > Line check"
There's a very slim chance this link will work.....
http://www2.bt.com/btPortal/application?origin=ftpd_hub_page.jsp&event=bea.portal.framework.internal...
Re: Low upspeed connection
23-06-2009 10:15 AM
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number is 0800 800 151 - taken from the telephone directory under fault reporting
Re: Low upspeed connection
23-06-2009 10:18 AM
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"We cannot detect a problem with this line."
Re: Low upspeed connection
23-06-2009 10:22 AM
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Re: Low upspeed connection
23-06-2009 10:50 AM
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I'll ask around and see if anyone has spare phone cables or routers I can try.
Re: Low upspeed connection
23-06-2009 10:57 AM
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Re: Low upspeed connection
23-06-2009 10:59 AM
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Re: Low upspeed connection
23-06-2009 11:02 AM
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Re: Low upspeed connection
23-06-2009 11:19 AM
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