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Low speed on non web based traffic

Posts: 17
Registered: ‎10-11-2013

Low speed on non web based traffic

I've had plus net for about 6 months now and It's been nothing since trouble since I got it. Anyway that's another story. I have the unlimited 80 Mbits connection which is connecting at nearly max speed. That's great on my web browser and If I download something through the browser I usually get about 7 MB/s or around 56Mb/s. Still less than I would like but perfectly acceptable. However absolutly everything else is throttled to about 2 MB/s. I mean everything, P2P/Skype/iTunes. It's incredibly annoying to have 20% of the speed I'm connected at to be used for the things I want. I know plusnet have a system such that no one application takes up to much of the connection. The speeds I'm getting are downright throttling. I don't really have high hopes of getting this fixed as every time I've been in contact it involves 2 hours on hold and then incompetent replies but I thought I'd ask.
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Low speed on non web based traffic

Hi reid1234,
I've just run a few checks and can't see anything obvious that could be causing this to happen.
Mind running some wireshark captures for us whilst using the connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team