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Low speed estimate has me provisioned on ADSL1 :-(
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Low speed estimate has me provisioned on ADSL1 :-(
18-05-2015 1:11 PM
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Hi,
I raised this as a ticket on Thursday but there's been no response so far - ticket ref #104122830
Ticket contents (slightly updated to add detail for those interested):
Due to the low speed estimate (2.5Mbps) for my line it has been provisioned on ADSL1. The line however is performing significantly better than the estimate, and achieving the full ADSL1 sync speeds with a healthy noise margin:
System Up Time 99:54:52
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 4867200 7899667 0 2018 1926 99:53:05
ADSL Link Downstream Upstream
Connection Speed 8064 kbps 960 kbps
Line Attenuation 38.0 db 20.0 db
Noise Margin 7.8 db 11.0 db
It's also of note that my previous service with Zen on this line supported a stable ADSL 2+ service at around 10 Mbps.
Please could my line be updated to ADSL 2+.
---
If someone could pick this up that would be appreciated.
I raised this as a ticket on Thursday but there's been no response so far - ticket ref #104122830
Ticket contents (slightly updated to add detail for those interested):
Due to the low speed estimate (2.5Mbps) for my line it has been provisioned on ADSL1. The line however is performing significantly better than the estimate, and achieving the full ADSL1 sync speeds with a healthy noise margin:
System Up Time 99:54:52
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 4867200 7899667 0 2018 1926 99:53:05
ADSL Link Downstream Upstream
Connection Speed 8064 kbps 960 kbps
Line Attenuation 38.0 db 20.0 db
Noise Margin 7.8 db 11.0 db
It's also of note that my previous service with Zen on this line supported a stable ADSL 2+ service at around 10 Mbps.
Please could my line be updated to ADSL 2+.
---
If someone could pick this up that would be appreciated.
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Re: Low speed estimate has me provisioned on ADSL1 :-(
18-05-2015 1:33 PM
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I'm sorting this out and will reply to the ticket shortly.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
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Re: Low speed estimate has me provisioned on ADSL1 :-(
18-05-2015 1:34 PM
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Thanks Chris - appreciated.
Message 3 of 4
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Re: Low speed estimate has me provisioned on ADSL1 :-(
19-05-2015 8:59 AM
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Order completed this morning, made a reasonable difference as you can see:
System Up Time 120:44:52
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 70339 71832 0 685 2410 05:02:27
ADSL Link Downstream Upstream
Connection Speed 10493 kbps 888 kbps
Line Attenuation 40.5 db 20.2 db
Noise Margin 6.2 db 11.9 db
Thanks again for your efforts Chris - it's appreciated.
System Up Time 120:44:52
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 70339 71832 0 685 2410 05:02:27
ADSL Link Downstream Upstream
Connection Speed 10493 kbps 888 kbps
Line Attenuation 40.5 db 20.2 db
Noise Margin 6.2 db 11.9 db
Thanks again for your efforts Chris - it's appreciated.
Message 4 of 4
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- Re: Low speed estimate has me provisioned on ADSL1...