Low Speed

[#1]

I've noticed my download speed getting pretty slow lateley, so checked my speed at https://portal.plus.net/my.html?action=data_transfer_speed.
It seems to be set at 2Mb.  I did the BT speedtest and am getting around 1850kbps.  My router says DownStream Connection Speed 4768 kbps.
I raised a ticket on this on Saturday, but have had no response.  I did all the troubleshooter things, rebooted router, changed filters, unplugged all other equipment.  I can't plug into the mastersocket, I don't have one.
I don't know anything about how all this stuff works, but I'm sure I got faster speeds than this in the past.
Can anybody advise? 

[#2]

When you did the BT speedtest what was the reported IP profile - you would need to run the diagnostic version for this

[#3]

Just this minute had a text from support saying there was a restriction on my line and they have issued a manual order for it to be removed.
Hopefully things will be better soon.
Thanks.

[#4]

Glad that's sorted for you, if you have any issues please let me know.

[#5]

My line speed seems still to be at 2Mb.  Does this mean my speed restriction hasn't been removed yet?  It was supposed to happen within 4 hours.

[#6]

It is still showing as banded, I've replaced the SNR reset for you, I'll check back later this afternoon to see if it has completed.
It usually does take around 4 hours but can in some instances take 24 hours.

[#7]

Is there any news on this?  It seems still to be at 2MB.
Thanks

[#8]

Yep the banding has been removed, as I mentioned it can take up-to 24 hours, although I would have hoped that you will see an improvement before then, so hopefully tonight.

[#9]

What's your Current Line speed (Login required) showing as?
This should match the BT IP profile.
And you didn't respond to Jim's question.
Are you on a 20CN or 21CN connection? If you don't know, copy and paste the full results of a BT Diagnostic speed test.
Also check the VP status of your Exchange here