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Lost connection. Now told to sit and wait.
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- Lost connection. Now told to sit and wait.
Lost connection. Now told to sit and wait.
05-06-2014 6:47 PM
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Lost connection 4 hours ago. Called up and it looks like a exchange fault and told I must sit and wait upto 72 hours before anything further is done. This is truly shocking service. I have absolutely no idea how long till I get re connected. Not happy at all.
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Re: Lost connection. Now told to sit and wait.
05-06-2014 6:49 PM
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Atleast you won't be the only one affected. Which means a possible faster resolution as most exchanges have engineers on site and on callout out of hours.
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Re: Lost connection. Now told to sit and wait.
05-06-2014 7:46 PM
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What exchange are you on ?
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Re: Lost connection. Now told to sit and wait.
05-06-2014 11:10 PM
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EMDUSTO Duston Northamptonshire
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Re: Lost connection. Now told to sit and wait.
06-06-2014 8:07 AM
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Hmmm - a customer of mine is connected to that (he's on St James Mill Road) and has no current issues although he is on BT Business broadband. I've just checked his connection graphs and while it shows the usual poor latency because of his distance to the exchange he is still connected.
Fingers crossed you get sorted soon.
Fingers crossed you get sorted soon.
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Re: Lost connection. Now told to sit and wait.
06-06-2014 8:10 AM
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Quote from: wellibob Lost connection 4 hours ago. Called up and it looks like a exchange fault and told I must sit and wait upto 72 hours before anything further is done. This is truly shocking service. I have absolutely no idea how long till I get re connected. Not happy at all.
that is the standard SLA from Openreach though, so this is outwith the control of Plusnet.
you would have the same result from any ISP.
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Re: Lost connection. Now told to sit and wait.
06-06-2014 8:55 AM
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Hi wellibob,
I've just raised your issue with our suppliers, this should save you some time and should push things further along for you. We'll work as quickly as possible to restore your service. It can take up to 48-72 hours for our Faults Team to fully investigate and get back in touch with you.
I've just raised your issue with our suppliers, this should save you some time and should push things further along for you. We'll work as quickly as possible to restore your service. It can take up to 48-72 hours for our Faults Team to fully investigate and get back in touch with you.
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- Lost connection. Now told to sit and wait.