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Loss of service in daytime
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Loss of service in daytime
17-02-2008 6:35 PM
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My normally 2mb line won't connect during the day - is fine from about 6pm though. Have done all the checks at my end and there are no networking issues. PlusNet Fault Checker says line is fine. It seemed to occur just as the weather turned colder! Anyone any ideas? Thanks.
Message 1 of 7
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Re: Loss of service in daytime
17-02-2008 10:27 PM
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Do you have any problems with normal voice calls during this time i.e. noise on the line, crackling etc?
How many phones, faxes, sky boxes etc do you actually have connected to your home wiring and are they all via ADSL filters?
If you do manage to connect, what are the line stats from ADSL equipment and how does it compare to after 6pm?
How many phones, faxes, sky boxes etc do you actually have connected to your home wiring and are they all via ADSL filters?
If you do manage to connect, what are the line stats from ADSL equipment and how does it compare to after 6pm?
Message 2 of 7
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Re: Loss of service in daytime
18-02-2008 12:57 PM
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Hi there,
Does this happen every day?
It sounds really strange, normally it's the other way round when there's generally more noise on the line (central heating systems, street lighting and so on).
Does this happen every day?
It sounds really strange, normally it's the other way round when there's generally more noise on the line (central heating systems, street lighting and so on).
Message 3 of 7
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Re: Loss of service in daytime
18-02-2008 7:15 PM
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Today it's been fine! I checked the info from my router and noted the following;
12.30pm US Margin 25 / DS Margin 9 / DS Line Attenuation 54 US Line Attenuation 31
6.50pm US Margin 25 / DS Margin 6 / DS Line Attenuation 54 US Line Attenuation 31
Does this help explain the issue?
thanks for the replies so far.
12.30pm US Margin 25 / DS Margin 9 / DS Line Attenuation 54 US Line Attenuation 31
6.50pm US Margin 25 / DS Margin 6 / DS Line Attenuation 54 US Line Attenuation 31
Does this help explain the issue?
thanks for the replies so far.
Message 4 of 7
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Re: Loss of service in daytime
18-02-2008 7:28 PM
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You didn't include sync speed (sometimes called line rate or data rate) in your list. Assuming that was the same at 6:50pm as at 12:30pm the DS noise margin reducing from 9dB to 6dB is the normal trend as it gets dark. If the noise margin drops much further later on you might experience a disconnection/re-sync.
David
Message 5 of 7
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Re: Loss of service in daytime
19-02-2008 9:48 AM
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If you do continue to experience connection drops, we can ask them to assign your a target SNR of 9dB.
As you manage to hold the connection fine in the evenings on apparently 9dB, then that would probably make sense.
As you manage to hold the connection fine in the evenings on apparently 9dB, then that would probably make sense.
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Re: Loss of service in daytime
19-02-2008 10:14 AM
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Anywhere near a factory or light industrial unit that might be creating a lot of electrical noise in the daytime? Is it the same on a sunday when they are shut down?
Message 7 of 7
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