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Loss of internet connection/re light on router

Posts: 1
Registered: ‎10-02-2017

Loss of internet connection/re light on router

Hi All

Have spent all evening trying to get my connection back got some advice from live help. It cannot move past certain screen and my 11 year old son is having a sulk! Any suggestions? I reset my account password this afternoon and this may hve triggered the problem!

I have attached a shot of the screen cannot click on any of the buttons or tabs. Help!

Plusnet Staff
Plusnet Staff
Posts: 2,162
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Loss of internet connection/re light on router

Hello @GBW1968 A warm welcome to the community forums


I've looked into your account and I think this problem is related to the password reset. It appears your router did not automatically update the password it's using to connect to the internet when you changed your account password.


Can you try a factory reset of your router and let me know how you get on?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff