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Loss of internet connection/re light on router

GBW1968
Newbie
Posts: 1
Registered: ‎10-02-2017

Loss of internet connection/re light on router

‎10-02-2017 10:35 PM

Hi All

Have spent all evening trying to get my connection back got some advice from live help. It cannot move past certain screen and my 11 year old son is having a sulk! Any suggestions? I reset my account password this afternoon and this may hve triggered the problem!

I have attached a shot of the screen cannot click on any of the buttons or tabs. Help!

Thanks!
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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Loss of internet connection/re light on router

‎11-02-2017 7:56 AM

Hello @GBW1968 A warm welcome to the community forums

 

I've looked into your account and I think this problem is related to the password reset. It appears your router did not automatically update the password it's using to connect to the internet when you changed your account password.

 

Can you try a factory reset of your router and let me know how you get on?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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