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Losing internet connection daily

balvack2
Grafter
Posts: 33
Thanks: 1
Registered: ‎16-03-2019

Re: Losing internet connection daily

@MatthewWheeler 

Finally managed to get logged in and updated fault. Engineer visit asap please, one of us is always in weekdays. Would be helpful if we get update by phone on when to expect engineer given issues accessing email, member centre etc. Home broadband our only way of accessing internet i.e. no smartphone

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Losing internet connection daily

@balvack2,

 

That's all been booked for you and the ticket updating confirming for tomorrow PM slot. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Highlighted
nofibre
Hooked
Posts: 6
Thanks: 1
Registered: ‎10-11-2019

Re: Losing internet connection daily

Happy to report: the frequent disconnection issue on my end was internal and not related to the broadband service.

I can also confirm that the Plusnet router as sent with the standard broadband package is highly problematic if you connect to it through ethernet rather than wifi. On investigating poor connections (e.g. really erratic quality on video chats with long pauses) I noticed pings were often > 1000 ms whenever more than one device was connected, and during uploads the internet was unusable on other devices/for other connections (e.g. as DNS services cannot be reached). This has previously been reported in Plusnet forums as 'bufferbloat'. The problem was entirely resolved by replacing the modem-router, confirming it is a Plusnet router issue, rather than what is usually meant by bufferbloat.

Unfortunately my first replacement modem-router, though fully resolving the ping and 'congestion' issue, the Netgear AC1900 D7000 had its own flaw (unknown to me) of intermittent disconnections from the internet addressed only by restarting the unit. With an alternative modem (Draytek Vigor 130), I know have a 'normal' internet connection.

Plusnet Help Team
Plusnet Help Team
Posts: 1,472
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: Losing internet connection daily

Hey @nofibre,

Glad to hear you've now got yourself a working connection, apologies for any inconvenience caused to you during this process.

 

Give us a shout if you need further assistance,

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team