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Losing connection

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stevewelling
Grafter
Posts: 100
Registered: ‎22-08-2007

Re: Losing connection

Can someone reset my profile please - still getting:
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 1152 kbps
Superuser
Superuser
Posts: 14,270
Thanks: 5,351
Fixes: 30
Registered: ‎22-08-2007

Re: Losing connection

Hi Steve,
Can you cut and paste your router complete stats please?
I suspect that something is a bit "off" here - if your router reports it, I'd like to confirm the current modulation standard.
Kevin
Community Gaffer
Community Gaffer
Posts: 17,703
Thanks: 690
Fixes: 167
Registered: ‎05-04-2007

Re: Losing connection

I've tried a reset, but it hasn't disconnected you yet so I can't see whether it's worked. Can you try a single disconnect/reconnect of your connection and see how it's looking then?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stevewelling
Grafter
Posts: 100
Registered: ‎22-08-2007

Re: Losing connection



Port Status         TxPkts RxPkts Collision  Tx B/s Rx B/s Up Time
WAN PPPoA     887065 1293618 0         4556   38343   09:58:47
LAN  10M/100M   376219     0       0         98           0     99:16:39
WLAN 11M/54M 17931014 10872602 0       2350     5797     99:16:29
ADSL Link               Downstream Upstream
Connection Speed     8128 kbps 1152 kbps
Line Attenuation           25 db           6 db
Noise Margin                 8 db           6 db
Superuser
Superuser
Posts: 14,270
Thanks: 5,351
Fixes: 30
Registered: ‎22-08-2007

Re: Losing connection

Hi Steve,
That was quick - thank you.

Chris,
By disconnect were you thinking of a PPP session drop or a xDSL drop?  This synch speed is markedly lower that those reported previously by Steve.  Has the modulation changed?

Kevin
stevewelling
Grafter
Posts: 100
Registered: ‎22-08-2007

Re: Losing connection

Ok - switched off/on and now get
DownStream Connection Speed 13570 kbps
UpStream Connection Speed 1128 kbps
Thanks.
Superuser
Superuser
Posts: 14,270
Thanks: 5,351
Fixes: 30
Registered: ‎22-08-2007

Re: Losing connection

Hi Steve,
Can you please cut and paste the router stats page when you want to provide updates.  The other data is highly relevant.  What is the current Noise Margin please?
With a noise margin of 6dB this line ought to be running at around 18Mbps.  It is well short of that.  At 9dB it ought to be circa 15Mbps.
Something is still far from ideal... but if you are happy where you are...  Wink Cheesy  Deep joy!

Kevin
stevewelling
Grafter
Posts: 100
Registered: ‎22-08-2007

Re: Losing connection

ADSL Link       Downstream   Upstream
Connection Speed 13570 kbps 1128 kbps
Line Attenuation   25 db           5.5 db
Noise Margin         6 db               5 db
stevewelling
Grafter
Posts: 100
Registered: ‎22-08-2007

Re: Losing connection

So with a 6dB noise margin should I be expecting 18Mbps then?!
Superuser
Superuser
Posts: 14,270
Thanks: 5,351
Fixes: 30
Registered: ‎22-08-2007

Re: Losing connection

Hi Steve,
The "reference" calculator here - http://www.kitz.co.uk/adsl/max_speed_calc.php - indicates what speed might be expected on a reasonable line.
Sometimes though there are other factors which come into play which mean that the expectations are not achieved.  For example the presence of aluminium (instead of decent copper) in the "copper" access network serving your property.  Also smaller than "standard" gauge wires can impact expected performance.
Kevin