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Looks like Christmas has come early

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Looks like Christmas has come early

My current exchange did say 21CN by 31/03/2013
Then SamKnows said 31/01/2013.
Yesterday I saw SamKnows said 31/12/2012
Ran the BT Wholesale check and it said:
Quote
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps.

Nice surprise - sometimes BT get things done early!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
8 REPLIES 8
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Looks like Christmas has come early

I'll put a manual order through for you. I can see you've already asked to be upgraded but the ticket's dropped out of automation for some reason. BTW the speed estimate is 17mb for your line.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Looks like Christmas has come early

Smashing - thanks Adam
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
grahamt
Rising Star
Posts: 599
Thanks: 37
Registered: ‎05-04-2008

Re: Looks like Christmas has come early

Very pleased for you, jelv. After all the help you give to other users you deserve a fast connection. And with that speed estimate the dreaded DLM shouldn't bother you too much.
Now you can start checking when your exchange/cabinet's going to get FTTC!
Cheers,
Graham
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Looks like Christmas has come early

It's going to be short lived joy. We're in a rented house and hopefully will be buying in January - where we are going is 20CN again and Market 1. We'll be dependant on BDUK.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Looks like Christmas has come early

Hmmm...
Ticket closed
Quote
I'm closing this ticket as the regrade to 21CN has now completed.

Router stats still 8128/832
PPPoA session has been running for nearly 24 hours.
BT speed test is doing a download only.
It appears something has gone wrong!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Looks like Christmas has come early

Just been ploughing through the 13 closed tickets added to my account in respect of this and found this
Quote
An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 18/12/2012.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Looks like Christmas has come early

Yep, something a bit odd happened in the order system. This should be a 5 working day leadtime on the order, but it allowed us to place us for the next day. The order has now corrected to the full 5 working day lead time and is due to complete anytime on the 17th.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Looks like Christmas has come early

That's great - thanks
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)