Long line on FTTC and speeds dropping below 9Mbps
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Long line on FTTC and speeds dropping below 9Mbps
09-10-2012 7:44 PM
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First time of posting after being with Plusnet since about 2004 as everything has been pretty good so far. Unfortunately I changed over to FTTC in the hope of improving my broadband to a reasonable speed and am starting to regret it.
The new Technicolor router doesn't like my house as it has solid internal walls so can't move more than one room away - is this common?
The OpenReach engineer who did the install was great but after 5 hours gave up with a maximum connection speed of 12Mbps. After a week the speed seemed to be dropping and it was down to 9.6Mbps - Plusnet were great and had an engineer out who checked the line over (all 1,600 metres from the cabinet) and confirmed 12Mbps was the maximum to expect. A week has passed and the BT SpeedTest site now gives a result of 8.94Mbps with a max achievable of 9.68Mbps when connected directly to the router via cat5.
Am I expecting too much, after all the old adsl service only gave 3Mbps but if I could go back to it I would save around £10 per month. Does anyone know if I can go back to it without incurring more costs?
Don't get me wrong, the Plusnet team has been really helpful but it is so frustrating when advertised at upto (I know, that famous phrase) 40Mbps and neighbours across the road with BT are getting 16Mbps (tested wirelessly on a mobile) and I had seriously considered moving to BT to get a homehub as no-one I know has had issues.
I know I can't check any stats on the fibre modem but there must be a way of getting some useful info somewhere. My current line speed shows as 13 Mb in the Member Centre so why am I losing around a third of the potential performance?
Sorry if it sounds like a rant, but getting grief from the family who had assumed that they would be able to view iplayer and play xbox at the same time!
Gavin
Re: Long line on FTTC and speeds dropping below 9Mbps
09-10-2012 7:51 PM
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Re: Long line on FTTC and speeds dropping below 9Mbps
09-10-2012 9:57 PM
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As you can tell, 8-9 Mbps download and ~1.8 Mbps upload don't do justice to expectations!
Re: Long line on FTTC and speeds dropping below 9Mbps
09-10-2012 11:58 PM
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Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 2:03 AM
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That said, if checkers suggest you should get 29.5M, the Eng said 12M and it's dropped to 9.68 then that should be investigated, clearly it's not right. I might suggest that if Plusnet's estimate was also in the 28M ballpark I wonder if you could argue a case for mis-selling, but in any event this would have been based on BTw's checker.
Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 10:29 AM
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I can see that our faults team have investigated this for you and have been informed by the engineers report that your line speed estimate is lower than first thought.
These are only estimates that are provided by our suppliers and also dependent on the quality of the line that can also impact the actual speeds you would receive, as there are instances where customers will receive higher then the estimated speed.
Unfortunately in your case it has had the adverse effect.
Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 5:38 PM
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gavins, see if you can find out from those over the road, which cab number they are connected to, and check out which one you are served by.
Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 6:54 PM
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Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 7:48 PM
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Re: Long line on FTTC and speeds dropping below 9Mbps
10-10-2012 8:07 PM
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Anotherone - afaik the neighbours run to the same cabinet as the other cabinet in the vicinity is at the other end of out estate. Another neighbourwith BT Infinity has been disappointed with the performance and stability so at least I am better off having a stable line.
Re: Long line on FTTC and speeds dropping below 9Mbps
11-10-2012 5:46 PM
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Edit: typo - correct link
Re: Long line on FTTC and speeds dropping below 9Mbps
11-10-2012 6:36 PM
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Quote from: Anotherone http://fttc-check.alc.im/and
You're missing a space...
Re: Long line on FTTC and speeds dropping below 9Mbps
11-10-2012 7:05 PM
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Re: Long line on FTTC and speeds dropping below 9Mbps
11-10-2012 7:55 PM
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Never seen speeds of 8Mbps before which would have given the original estimate of 28Mbps at that uplift.
Can't believe that an estimate can be given and then you are told it was wrong. Like buying a Ferrari that could do 180mph but only has first gear working. Unfortunately you can't test drive fibre broadband at your own premises until you've signed up based on an estimate. Based on the results, I believe there should be performance banded pricing.
Re: Long line on FTTC and speeds dropping below 9Mbps
11-10-2012 8:27 PM
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