Long install lead time
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Long install lead time
21-03-2013 10:56 AM
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I signed up to the unlimited Plus Net Fibre service on 13th March. On Friday 15th March we were advised of an install date of 11th April.
We are moving into a new build Barratt house with our completion date on 28th March (next Thursday). Is there any way we can have the appointment brought forward? We ordered the services as soon as we exchanged contracts on the house. I was amazed to get an install date of almost 4 weeks after order.
Hopefully someone can help and bring this forward for us.
Cheers
Ben
Re: Long install lead time
21-03-2013 11:12 AM
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Welcome to Plusnet and our community forums.
I've checked to see if there's any date available that is earlier than your current install date and unfortunately their isn't. Installation dates depend on engineer availability in your area and it seems that they're in high demand where you are.
Chris
Re: Long install lead time
21-03-2013 11:14 AM
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Re: Long install lead time
21-03-2013 11:15 AM
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Re: Long install lead time
21-03-2013 11:52 AM
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Re: Long install lead time
21-03-2013 12:19 PM
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Re: Long install lead time
21-03-2013 1:02 PM
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Re: Long install lead time
22-03-2013 9:54 PM
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Quote from: BenJSmyth Hello,
I signed up to the unlimited Plus Net Fibre service on 13th March. On Friday 15th March we were advised of an install date of 11th April.
We are moving into a new build Barratt house with our completion date on 28th March (next Thursday). Is there any way we can have the appointment brought forward? We ordered the services as soon as we exchanged contracts on the house. I was amazed to get an install date of almost 4 weeks after order.
Hopefully someone can help and bring this forward for us.
Cheers
Ben
Think yourself lucky, I signed up a little bit before you and have still not been advised of an install date due to an "exception" on my order. I have had to chase PN constantly in order to try to bring some pressure to bear on BTW
Re: Long install lead time
02-04-2013 2:12 PM
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Re: Long install lead time
03-04-2013 10:57 AM
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That's not something we have visibility of I'm afraid.
I will feed that back to our suppliers as being able to do that and swap appointments in the same area if needed could be really helpful.
Adam
Re: Long install lead time
03-04-2013 11:09 AM
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We moved into our new place last Thursday and it's only when you are without internet for so long you realise how much you rely on it without realising. We also have a poor phone signal so our smartphones aren't proving particularly useful either!
Still only another week to go.....
By the way, is there a picture available of the plusnet supplied modem and is it wall mountable? I'm trying to figure out where to install by the master socket (which is at the front door) or have the extension put in to our socket in the living room.
Re: Long install lead time
03-04-2013 11:17 AM
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Re: Long install lead time
03-04-2013 11:23 AM
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I used to use my own router in my old place on my Virgin connection. What is Plus Net's router like? Or is it worth sticking with my own?
Re: Long install lead time
03-04-2013 11:32 AM
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Re: Long install lead time
03-04-2013 1:07 PM
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