Line speed at 250.....3 day wait for catch up?
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- Re: Line speed at 250.....3 day wait for catch up?
Line speed at 250.....3 day wait for catch up?
25-10-2009 10:46 AM
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Noise margin is sitting sitting at 15db stable (normally 6db) currently and synced at 2752 (usually about the 4700 mark).
I take it i`m just in for a sit and wait game for everything to settle down? Just that `im getting dial up flashbacks everytime i open a webpage
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 10:52 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 12:17 PM
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Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 12:31 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 12:51 PM
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Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 1:01 PM
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a) Have you made any changes internally to the equipment connected to your phone line (moved anything around, new equipment e.g. a Sky box)?
b) When you use your phone is there any background noise on the line? The best way to test this is to dial 17070 and use option 2 - you should hear nothing.
If the answer to both the above is no you need to plus your router in to the test socket inside the master socket
and see what that does to your current sync speed.
Can you post back with the sync speed, attenuation and noise margin figures please.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 1:16 PM
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Here`s my current stats anyway.....just going to plug in the test socket,currently in a filtered faceplate.
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 1:23 PM
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If your fault was fixed on Friday it's taking your IP Profile an awfully long time to recover!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 1:25 PM
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Would leaving the router off for 30 minutes/overnight maybe help things?
Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 1:46 PM
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Re: Line speed at 250.....3 day wait for catch up?
25-10-2009 2:08 PM
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As I said before, the best thing to do is to leave it on all the time and disconnect/reconnect just once a day during the daytime. Off for two or three minutes will be all that is needed.
BT would have us believe that if there is a significant change the IP Profile should recover quicker, but as Peter illustrated it doesn't always work like that and it could be up to 3 days. If 72 hours after your fault was fixed your speed has not gone back up you will need to ring in to say you think your profile is stuck - but whether that gets you anywhere will depend on you getting a good support agent.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line speed at 250.....3 day wait for catch up?
26-10-2009 9:40 AM
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Please post back if you don't see any improvement to the speeds and we'll take a look at it for you.
Re: Line speed at 250.....3 day wait for catch up?
26-10-2009 6:32 PM
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ip profile showing as 2500kbps (2880 sync) but dl rate 198kbps.
Would this need just a disconnection or a reboot of the router to get the speed to match up with the current profile?
........just reset the router,no change,but i think this is due to my current line speed still showing as this.
Telephone number:
***********
Phone exchange:
SHORNE
Estimated line speed:
4.0 - Checked on 2009-02-10 21:08:16
Current line speed:
250
Re: Line speed at 250.....3 day wait for catch up?
28-10-2009 2:06 PM
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and Drops result in lower speed IP profiles.
Solution to your problem: tell plus.net your ip profile is now at your maximum sync speed and you require the 250 profile lifted from plus.net to your sync speed.
Re: Line speed at 250.....3 day wait for catch up?
28-10-2009 6:48 PM
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- Re: Line speed at 250.....3 day wait for catch up?