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Line speed V's actual speed
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Line speed V's actual speed
03-03-2014 7:43 AM
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OK, so there was a fault on my line which BT Openreach fixed on Friday. (apparently there was a second connection in the junction box going somewhere else)
I originally raised the query because the actual I get is about half the estimated speed. Now the fault has been fixed, apparently I should be able to get a much better speed.
According to BT Wholesale speed checker though my broadband speed is still below what it should be.
Should I raise another ticket for this, or is this the best I can expect?
I originally raised the query because the actual I get is about half the estimated speed. Now the fault has been fixed, apparently I should be able to get a much better speed.
According to BT Wholesale speed checker though my broadband speed is still below what it should be.
Should I raise another ticket for this, or is this the best I can expect?
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Re: Line speed V's actual speed
03-03-2014 8:58 AM
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have you checked https://portal.plus.net/my.html?action=data_transfer_speed
Message 2 of 8
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Re: Line speed V's actual speed
03-03-2014 9:07 AM
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I have, yes. It says pretty much the same thing.
The reply I got regarding the line fault was that my broadband should now also be running at full speed. BT Wholesale seem to think the acceptable spped range for my connection should be between 60mbs and 77.43mbs. I agreed to sign up on this basis, and wondered whether these speeds are likely.
This has not been updated since I signed up. The speed check was done on Sky's equipment.
Quote Phone exchange:
STIRLING
Estimated line speed:
78Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-02-02 14:48:57
Current line speed:
40 Mb
The reply I got regarding the line fault was that my broadband should now also be running at full speed. BT Wholesale seem to think the acceptable spped range for my connection should be between 60mbs and 77.43mbs. I agreed to sign up on this basis, and wondered whether these speeds are likely.
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Re: Line speed V's actual speed
03-03-2014 9:10 AM
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That is an easy fix - should be picked up here
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Re: Line speed V's actual speed
03-03-2014 9:16 AM
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Jolly good. I'm still quite chuffed with PlusNet over-all compared with Sky. Customer service is amazing by comparison, and my broadband has been completely stable. A line fault that Sky refused point blank to acknowledge has been addressed. (The BT bloke was a bit hacked off that it wasn't picked up on a previous visit.)
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Re: Line speed V's actual speed
03-03-2014 10:48 AM
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Re: Line speed V's actual speed
03-03-2014 10:56 AM
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You may need to disconnect/reconnect the router (not the modem)
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Re: Line speed V's actual speed
03-03-2014 12:01 PM
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Super guys. I'll see if anyone is home at the moment and ask them to run a test. If not, I'll do it this evening.
Thanks again. This company should be a benchmark for all others.
Thanks again. This company should be a benchmark for all others.
Message 8 of 8
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