Line reset needed?

[#1]

Hi chaps,
Was getting major disconnects a few weeks ago. Was told my router was dying. Have fitted new router and filters and apart from 2 power outtages my line seems stable.
But I've lost some speed. Was told I may need a line reset after its settled. Is that something someone can look at without breaking my broadband? 🙂
Was getting nearly 6.3mbps. Now on 5.4mbps.

[#2]

Hi, just requested that for you - it should take effect later on this afternoon/evening. Hope it improves things for you.

[#3]

Thanks.
Will let you know later.

[#4]

Hi,
Not sure if anythings happened?
Router still shows it was connected for 7 days

[#5]

Hmm, odd. I've resubmitted it for you, hopefully it'll work this time - sorry about that.

[#6]

Er....still showing a 9 day old connection now.
What gives?

[#7]

Wish I knew 😕 Given that I've tried twice I'd say it's probably worth raising a fault through to our team, they'll look into it and get it sorted for you. You can do that at http://faults.plus.net, hope it's fixed quickly.