Line rental refund

[#1]

Hi,

I was wondering - under the policy which allows you to terminate a contract early if the provider cannot fix problems with service would you get a refund for line rental that had been paid for it in advance (line rental saver)?

Thanks

[#2]

Hi @Robinuuu

Thank you for getting in touch with us.

I'm afraid as you were advised here we are unable to refund Line Rental Saver as part of an account cancellation. However, I would recommend speaking with our Customer Options department as they are the best department to advise you on cancellation processes. Their direct number is 0800 013 2632 and they are open Monday - Friday 8am - 8pm, Saturday 9am - 7pm and Sunday 9am - 6pm.

Kind Regards,