Line keeps dropping
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- Re: Line keeps dropping
Line keeps dropping
01-05-2019 11:08 AM
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Hi,
My line appears to be up and down a bunch since the 29th. Can someone please help me figure out what's going on.
I had a question open (188485543) which closed auto-magically because I must have missed the notification that there had been a response.
My router is showing this in the log:
May 1 08:10:11 DSL: Link up -> down
May 1 08:10:25 WAN Connection: Ethernet link down.
May 1 08:10:26 nat: apply redirect rules
May 1 08:10:41 DSL: Link down -> up
May 1 08:10:46 WAN Connection: WAN was restored.
May 1 08:10:46 nat: apply nat rules (/tmp/nat_rules_ppp0_vlan3880)
May 1 08:19:21 DSL: Link up -> down
May 1 08:19:32 WAN Connection: Ethernet link down.
May 1 08:19:32 nat: apply redirect rules
May 1 08:19:41 DSL: Link down -> up
May 1 08:19:43 WAN Connection: WAN was restored.
May 1 08:19:43 nat: apply nat rules (/tmp/nat_rules_ppp0_vlan3880)
May 1 08:45:41 DSL: Link up -> down
May 1 08:45:51 DSL: Link down -> up
May 1 09:41:02 DSL: Link up -> down
May 1 09:41:12 DSL: Link down -> up
May 1 10:18:02 DSL: Link up -> down
May 1 10:18:17 WAN Connection: Ethernet link down.
May 1 10:18:18 nat: apply redirect rules
May 1 10:18:22 DSL: Link down -> up
May 1 10:18:26 WAN Connection: WAN was restored.
May 1 10:18:26 nat: apply nat rules (/tmp/nat_rules_ppp0_vlan3880)
May 1 10:46:52 DSL: Link up -> down
May 1 10:47:00 WAN Connection: Ethernet link down.
May 1 10:47:01 nat: apply redirect rules
May 1 10:47:12 DSL: Link down -> up
May 1 10:47:16 WAN Connection: WAN was restored.
May 1 10:47:16 nat: apply nat rules (/tmp/nat_rules_ppp0_vlan3880)
May 1 10:48:02 DSL: Link up -> down
May 1 10:48:16 WAN Connection: Ethernet link down.
May 1 10:48:17 nat: apply redirect rules
May 1 10:48:22 DSL: Link down -> up
May 1 10:48:27 WAN Connection: WAN was restored.
There are a lot of messages like that, going since the 29th.
Re: Line keeps dropping
01-05-2019 12:51 PM
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Hi @Lostinza
Thanks for getting in touch - I can see that you did indeed have a fault raised last month which has now closed as your line at the time was relatively stable.
I've included a visual of your line over the last month here.
As you can see, the line remained stable throughout April until yesterday when the drops have started to reoccur. I've tested your line and no external faults are being detected, so it's probably worth getting your router into the test socket as per here and if that doesn't help, raising a new fault here.
Please let us know if you raise a new fault and we'll ensure that this is picked up for you.
Best wishes
Dave
Re: Line keeps dropping
01-05-2019 3:04 PM
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Thanks for the quick response @RandallFlagg
The outage yesterday was a special treat from our local power provider, when they decided to work on the lines without notice and tripped the power a couple times.
I'll connect to the master socket tonight at some point.
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