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Line installation brought forward, will broadband activation follow?
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Line installation brought forward, will broadband activation follow?
09-03-2011 12:21 PM
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I've recently signed up for Plusnet home phone line and broadband.
The property I'm moving into doesn't have a phone line and Openreach were originally booked by Plusnet for the 25th of March but this has been brought forward to the 12th of March. Yay!
I've asked Plusnet support this but they missed the actual question I had, which is: will the broadband activation be moved forward too? I.e. within 5 days of the 12th of March. Or will it remain within 5 days of the 25th of March?
The property I'm moving into doesn't have a phone line and Openreach were originally booked by Plusnet for the 25th of March but this has been brought forward to the 12th of March. Yay!
I've asked Plusnet support this but they missed the actual question I had, which is: will the broadband activation be moved forward too? I.e. within 5 days of the 12th of March. Or will it remain within 5 days of the 25th of March?
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Re: Line installation brought forward, will broadband activation follow?
09-03-2011 1:29 PM
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Hi wsmith,
your broadband order should be placed once the line is live. I can't check until the next day but feel free to give me a nudge the day after it's gone live so I can check that the order has been placed for you.
Jojo
your broadband order should be placed once the line is live. I can't check until the next day but feel free to give me a nudge the day after it's gone live so I can check that the order has been placed for you.
Jojo
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Re: Line installation brought forward, will broadband activation follow?
09-03-2011 2:18 PM
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Welcome to Plusnet and the forum wsmith
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Line installation brought forward, will broadband activation follow?
09-03-2011 2:36 PM
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Ahem! Thanks Strat, I should have said that. Apologies wsmith.
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Re: Line installation brought forward, will broadband activation follow?
12-03-2011 2:00 PM
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Thanks both of you for the welcome. I am actually a returning Plusnet customer, back from 2001!
The line is now live Jojo, so whenever you get a chance, if you can give the broadband setup a once-over to check it's started progressing, that'd be much appreciated.
The line is now live Jojo, so whenever you get a chance, if you can give the broadband setup a once-over to check it's started progressing, that'd be much appreciated.
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Re: Line installation brought forward, will broadband activation follow?
12-03-2011 4:20 PM
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Welcome back wsmith
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Line installation brought forward, will broadband activation follow?
12-03-2011 5:27 PM
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have to be somebody e;se JoJo has just gone on 12 days Hols
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Re: Line installation brought forward, will broadband activation follow?
14-03-2011 10:26 AM
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Hi wsmith,
I've just checked and the order has been placed - it's due to complete on the 21st March.
Hope that helps,
I've just checked and the order has been placed - it's due to complete on the 21st March.
Hope that helps,
Message 8 of 8
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