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Line Reset Please
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Line Reset Please
08-05-2012 8:46 AM
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Could a kindly PlusNet support person initiate a line reset for me?
OpenReach have at long last found out what why my line was intermittently noisy; apparently a corroded fuse in the exchange was the problem.
The line has been stable for the last 2 weeks since they fixed it so it would be good to get my SNR target back down from 12dB to 6dB.
Many thanks
OpenReach have at long last found out what why my line was intermittently noisy; apparently a corroded fuse in the exchange was the problem.
The line has been stable for the last 2 weeks since they fixed it so it would be good to get my SNR target back down from 12dB to 6dB.
Many thanks
Message 1 of 4
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Re: Line Reset Please
08-05-2012 1:19 PM
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HI HughA,
I have requested the SNR reset for you. This can take 24 hours to take effect.
Jojo
I have requested the SNR reset for you. This can take 24 hours to take effect.
Jojo
Message 2 of 4
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Re: Line Reset Please
08-05-2012 4:58 PM
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Thanks Jojo, that's worked already. I now have a BT profile of 3.16Mbps, hopefully the Plusnet profile will follow it before too long.
I really appreciate the prompt action I always get from you and your colleagues.
Hugh
I really appreciate the prompt action I always get from you and your colleagues.
Hugh
Message 3 of 4
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Re: Line Reset Please
08-05-2012 9:34 PM
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Hi HughA,
I've lifted your PN profile to 3100 to allow for you new BT IP profile. It should take effect shortly.
Jojo
I've lifted your PN profile to 3100 to allow for you new BT IP profile. It should take effect shortly.
Jojo
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