Legacy service: wrong reporting of usage
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Legacy service: wrong reporting of usage
20-01-2019 3:23 PM
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I am on a legacy service of 10GB per month. I have received an email advising that I have reached limit. I checked my usage and this shows 8.73GB. Therefore I don't understand why I have been sent the email. Can anyone explain?
Re: Legacy service: wrong reporting of usage
21-01-2019 11:50 AM
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Re: Legacy service: wrong reporting of usage
08-02-2019 4:12 PM
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Thanks for response. Seems to have done the trick.
As an after thought, I could circumvent the usage monitoring issue by moving to unlimited broadband. I notice that John Lewis have a good fast internet offer that includes landline with possibility of adding all landline calls, UK and offshore. Their monthly charge is reasonable and for an additional £7 per month I can have all landline calls, UK and offshore, included.
The reason this has come to my notice is that John Lewis uses PlusNet (my wife works for John Lewis and drew my attention to their current offering). The only downside is that they do not have a mobile phone bolt on offer.
Am I correct in assuming that as JL uses PlusNet the migration to their internet service should be easy if not seamless. Or am I being too optimistic
Re: Legacy service: wrong reporting of usage
09-02-2019 11:30 AM
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Yes, JL uses PN but the migration is, or at least should be, seamless whatever provider you move to, especially if you are not changing your product, i.e. just moving your PN ADLS to JL ADSL, or PN Fibre to JL Fibre etc. Inclusive overseas calls sounds very attractive, although they have come down in price over the past few years anyway.
Re: Legacy service: wrong reporting of usage
10-02-2019 12:19 PM - edited 10-02-2019 12:22 PM
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There is no guarantee that any transfer would be seamless. If you would be happy with the JL deal and you are out of contract then simply ring Plusnet customer services and select the 'I'm thinking of leaving' option. Tell the agent the JL deal and ask for it to be matched. The chances are that you will get the same deal without the need to transfer.
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