Leaving Plusnet and Openreach FTTC Modem
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- Leaving Plusnet and Openreach FTTC Modem
08-11-2019 9:44 PM
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I am ceasing my Plusnet broadband/landline service after being a customer for many years and switching to another (cable) ISP aswell as moving home.
What am I supposed to do with the BT Openreach FTTC modem?
Fixed! Go to the fix.
Re: Leaving Plusnet and Openreach FTTC Modem
09-11-2019 11:11 AM
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Hi @lhu55ain
Thanks for getting in touch.
What you do with the router at this stage is entirely up to yourself. You could keep it as a spare (most ISP's allow you to manually configure routers to work with any connection), dispose of it in a recycling point independently, or we'll be happy to send you a returns bag to return it to ourselves.
Just let us know!
Best wishes
Dave
Re: Leaving Plusnet and Openreach FTTC Modem
10-11-2019 1:02 PM
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It's the BT Openreach modem (the device installed by the Openreach engineer on the activation day) I'm referring to...NOT the Plusnet router.
Please check and advise further.
Do I disconnect it, send back to Plusnet/BT, take with me or leave in the property?
10-11-2019 1:11 PM
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Hi @Lhu55ain
Any of those options would be fine - if you keep the router as a spare, you will need the modem in order for it to work.
If you want to send it back, we'd be happy to send a returns bag as previously advised.
Best wishes
Dave
Re: Leaving Plusnet and Openreach FTTC Modem
10-11-2019 1:29 PM
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Thanks
Re: Leaving Plusnet and Openreach FTTC Modem
10-11-2019 1:37 PM
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Done!
Should be with you within 3-5 working days.
Thanks
Dave
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