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Leaving Plusnet and Openreach FTTC Modem

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Ihu55ain
Newbie
Posts: 6
Registered: ‎18-09-2019

Leaving Plusnet and Openreach FTTC Modem

I am ceasing my Plusnet broadband/landline service after being a customer for many years and switching to another (cable) ISP aswell as moving home.

What am I supposed to do with the BT Openreach FTTC modem?

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,648
Thanks: 311
Fixes: 61
Registered: ‎11-01-2018

Re: Leaving Plusnet and Openreach FTTC Modem

 

Hi @lhu55ain

 

Thanks for getting in touch.

 

What you do with the router at this stage is entirely up to yourself. You could keep it as a spare (most ISP's allow you to manually configure routers to work with any connection), dispose of it in a recycling point independently, or we'll be happy to send you a returns bag to return it to ourselves.

 

Just let us know!

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Ihu55ain
Newbie
Posts: 6
Registered: ‎18-09-2019

Re: Leaving Plusnet and Openreach FTTC Modem

Thanks for the reply.

It's the BT Openreach modem (the device installed by the Openreach engineer on the activation day) I'm referring to...NOT the Plusnet router.

Please check and advise further.
Do I disconnect it, send back to Plusnet/BT, take with me or leave in the property?
Plusnet Help Team
Plusnet Help Team
Posts: 1,648
Thanks: 311
Fixes: 61
Registered: ‎11-01-2018

Re: Leaving Plusnet and Openreach FTTC Modem

Fix

 

Hi @Lhu55ain

 

Any of those options would be fine - if you keep the router as a spare, you will need the modem in order for it to work.

 

If you want to send it back, we'd be happy to send a returns bag as previously advised.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Ihu55ain
Newbie
Posts: 6
Registered: ‎18-09-2019

Re: Leaving Plusnet and Openreach FTTC Modem

Ok in that case please send me a returns bag so I may return to Plusnet.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,648
Thanks: 311
Fixes: 61
Registered: ‎11-01-2018

Re: Leaving Plusnet and Openreach FTTC Modem

 

Done!

 

Should be with you within 3-5 working days.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team