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Laptop connection issues

Posts: 2
Registered: ‎06-11-2014

Laptop connection issues

Apologies if this has been asked before but i couldnt see anything relating to my query.
I moved to Plusnet in september, have had no problems accessing the internet on my ipad and iphone but 3 times i have tried using my laptop, windows 8 and only once have i been able to get online. The laptop is showing as being connected but i get a message saying limited connectivity even though its fine on ipad.
I tried logging into router but get the 'this page cant be displayed' message.
I connected the laptop using wireless initially, should i have connected it to the router using cable? Sorry i'm not techy minded but cant understand why i can get on with apple products fine.
Any help would be appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Laptop connection issues

Hi there,
should i have connected it to the router using cable?

Either should be fine to be honest, however speeds will always be better over an ethernet connection.
It sounds like the issue could be that the laptop or the wifi adapter is of an older standard than the other devices and may not be connecting using the same frequency for that reason.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team