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Keep getting disconnected

egret
Dabbler
Posts: 18
Registered: ‎02-08-2007

Re: Keep getting disconnected

Similar sort of problem here too. My computer hasn't been on all the time so I don't have all the logs, but can see from the 'up' time in the log that there have been more disconnects. Router is Netgear DG834GT and until this started the connection had been solid for weeks if not months. What made me check the log was the surfing through treacle effect.
Sat 24 Oct 2009  19:43:13 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sat 24 Oct 2009  21:43:13 Rx-Noise=5.8 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sat 24 Oct 2009  19:43:13 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sat 24 Oct 2009  22:46:13 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sat 24 Oct 2009  22:47:13 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sat 24 Oct 2009  23:12:13 Rx-Noise=5.8 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  02:13:13 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  12:14:00 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  14:14:00 Rx-Noise=6.1 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  15:44:00 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  16:14:00 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  17:14:00 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  18:14:01 Rx-Noise=6 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  20:14:00 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Sun 25 Oct 2009  20:44:00 Rx-Noise=5.8 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Wed 28 Oct 2009  11:43:44 Rx-Noise=6.2 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Thu 29 Oct 2009  16:50:18 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Thu 29 Oct 2009  16:51:18 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Thu 29 Oct 2009  16:52:18 Rx-Noise=5.9 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
Thu 29 Oct 2009  16:53:18 Rx-Noise=5.8 Tx-Noise=20 Rx-Sync=6976 Tx-Sync=448
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Keep getting disconnected

Hi guys,
I'll try and get some further information from Networks regarding this and get back to you later on today.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Keep getting disconnected

We believe that we fixed this problem around 5pm on the 28th.
If you are still seeing disconnections twice an hour (half an hour apart) multiple times a day, please let me know.
If you are seeing disconnections that do not show this pattern, it's not related to this problem.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Keep getting disconnected

James what is the significance of the 17 and 43 minute time, I had an uptime of 6 days since a gateway jump ad at 12:43 I was disconnected until about 12:45, justr looked at my stats, seems I lost it again at 17 past

DSL Connection
View more...

Uptime: 7 days, 3:51:45
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Internet Connection OK
Internet
View more...

Type: PPPoA
Uptime: 0 days, 0:13:25
IP Address: 87.114.171.203
Data Transferred (Sent/Received) [MB/MB]: 153.79 / 852.11
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Keep getting disconnected

when it happened  i jumped gateway was on pcl03 now, You are currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1.
if you are going to do this can we have more notice
Quote
Broadband Network Balancing - Friday 30th October 12.30pm-2.30pm
ADSL Dial
Posted on: Friday 30 October 2009, 12:13
 
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Keep getting disconnected

Sorry Peter.
We needed to do things sharpish as we were horribly out of balance.
rhinocratic
Grafter
Posts: 59
Registered: ‎23-08-2008

Re: Keep getting disconnected

just come back from the kitchen to find I was offline. Disconnected sometime in the last half hour?  Been online problem free all day prior to this as far as I know. Don't know how to find the stats others are giving or indeed if they are available with a speedtouch modem.
Regards
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Keep getting disconnected