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Keep Losing Connection - PPP LCP Send Termination Request?

DanGovier
Newbie
Posts: 1
Registered: ‎15-08-2018

Keep Losing Connection - PPP LCP Send Termination Request?

Hi, I keep losing connection a couple of times a day. I did raise a support request and they said it was fixed, but it doesn't appear to be. Is this a typical loss of sync due to line conditions?  What is generating a "PPP LCP Send Termination Request"?

 

17:02:22, 15 Aug. (20110.390000) PPPoE is down after 129 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:02:18, 15 Aug. (20107.170000) PPP LCP Send Termination Request [User request]

14:48:03, 15 Aug. (12052.330000) PPPoE is down after 198 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
14:48:00, 15 Aug. (12049.120000) PPP LCP Send Termination Request [User request]

21:10:35, 14 Aug. (459606.700000) PPPoE is down after 768 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
21:10:30, 14 Aug. (459601.630000) PPP LCP Send Termination Request [User request]

08:20:47, 14 Aug. (413420.820000) PPPoE is down after 711 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:20:44, 14 Aug. (413417.190000) PPP LCP Send Termination Request [User request]

20:28:05, 13 Aug. (370658.790000) PPPoE is down after 691 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:28:01, 13 Aug. (370654.940000) PPP LCP Send Termination Request [User request]

08:55:01, 13 Aug. (329076.670000) PPPoE is down after 667 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:54:58, 13 Aug. (329073.140000) PPP LCP Send Termination Request [User request]

21:45:49, 12 Aug. (288925.030000) PPPoE is down after 1700 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
21:45:46, 12 Aug. (288921.300000) PPP LCP Send Termination Request [User request]

17:24:09, 11 Aug. (186827.190000) PPPoE is down after 1234 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:24:06, 11 Aug. (186823.680000) PPP LCP Send Termination Request [User request]

20:47:50, 10 Aug. (112650.680000) PPPoE is down after 303 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:47:47, 10 Aug. (112647.360000) PPP LCP Send Termination Request [User request]

15:42:32, 10 Aug. (94332.420000) PPPoE is down after 1151 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
15:42:29, 10 Aug. (94329.030000) PPP LCP Send Termination Request [User request]

20:29:21, 09 Aug. (25146.630000) PPPoE is down after 416 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

 

 

Thanks in advance Smiley

1 REPLY 1
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Keep Losing Connection - PPP LCP Send Termination Request?

Welcome to the forums,

 

I'm sorry to see you're experiencing issues. I've taken a look at the account for you and I'm seeing multiple drops in a day. Can I ask what you've done so far try to diagnose the situation? I appreciate the fault may be external, but if you could confirm if you've tried the master socket, it would be appreciated.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team