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Just moved to Plusnet, how to get my upload uncapped? plus another question
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Just moved to Plusnet, how to get my upload uncapped? plus another question
27-07-2013 1:49 PM
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Hi,
I have just moved to Plusnet but now my up speed is 448 compared to 1024 before i moved.
I see looking here that it's a common problem for some reason.
I have looked around the Members area but can't see any thing about requesting it to be changed, so how do I go about getting it changed?
Also I see in the Members Centre that I have a usage meter telling me how much I have used, the questions is why do I need to know this on an unlimited package?
I also have email set-up problems but will post in the correct section.
But apart from these few teething problems my connection seems to work very well.
I have just moved to Plusnet but now my up speed is 448 compared to 1024 before i moved.
I see looking here that it's a common problem for some reason.
I have looked around the Members area but can't see any thing about requesting it to be changed, so how do I go about getting it changed?
Also I see in the Members Centre that I have a usage meter telling me how much I have used, the questions is why do I need to know this on an unlimited package?
I also have email set-up problems but will post in the correct section.
But apart from these few teething problems my connection seems to work very well.
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Re: Just moved to Plusnet, how to get my upload uncapped? plus another question
27-07-2013 2:49 PM
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Upload speed
Raise a ticket here https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Usage
Regarding unlimited because it is of interest to a lot of users on that package and trying to remove it for certain packages would cause a lot of problems
Raise a ticket here https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Usage
Regarding unlimited because it is of interest to a lot of users on that package and trying to remove it for certain packages would cause a lot of problems
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Re: Just moved to Plusnet, how to get my upload uncapped? plus another question
27-07-2013 3:13 PM
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Thank you for that, ticket submitted.
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Re: Just moved to Plusnet, how to get my upload uncapped? plus another question
29-07-2013 1:43 PM
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Should be uncapped by tomorrow.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 4 of 4
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