Just moved home but having awful problems with phone / broadband service
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Just moved home but having awful problems with phone / broadband service
09-08-2010 1:13 PM
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I have4 tried connecting the modem directly t my PC or used it wirelessly and it makes no difference
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 1:18 PM
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If so sounds like a fault.
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 1:24 PM
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Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 8:02 PM
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Quote from: smiffyb36 Do you have microfilters plugged into every socket that a phone is in?
If so sounds like a fault.
i only have a microfilter where my modem is plugged and not where my two phones are
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 8:04 PM
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Quote from: Oldjim Have you tried using a standard wired phone as it sounds as if there is a possibility that the DEC phone is faulty
Inoticed that two wired phones work better than a wired and dec phone ( much reduced interference) but broad band is still affected
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 8:12 PM
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and this one is about filters http://www.kitz.co.uk/adsl/splitter_install.htm
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 9:20 PM
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in fact anything attached to the phone line must be filtered
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 10:59 PM
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Quote from: pierre_pierre you must have filters, it is possible that your last place had a filtered master plate see heree for a look at the parts of a system http://www.kitz.co.uk/adsl/socket.htm
and this one is about filters http://www.kitz.co.uk/adsl/splitter_install.htm
my previous property had one main socket (as in the first pic) to which was connected the wireless modem with microfilter and phone.There was one other ordinary phone socket upstairs which wasnt used.This new place has about 4 different sockets one of which looks like a main one and is situated in the hall by the front door.My modem sits in the living room connected directly to the pc and within earshot of a Sat view digibox to which i would also one day like to connect for iplayer purposes hence my reasons for putting it in there.Am i to understand that I need a microfilter with each socket or a flitered master plate fitted instead of the main one?
Incidentally I tried to take a router line stat reading from that link you sent me but it asks for username and a password,Which ones are they referring to.Thanks
Re: Just moved home but having awful problems with phone / broadband service
09-08-2010 11:23 PM
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Re: Just moved home but having awful problems with phone / broadband service
10-08-2010 6:41 AM
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There is no point in running line tests until you deal with the filter issue or you unplug every item of unfiltered telephone equipment before you make the test. The user name and password required are the ones your router uses i.e. your Plusnet username @plusdsl.net and your Plusnet password.
Re: Just moved home but having awful problems with phone / broadband service
10-08-2010 8:27 AM
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Quote from: pierre_pierre be careful of the Sat Box - is it Sky?, if so their "Fitters" have a bad habit of wiring up a phone home connect in a hidden way, they also use a connector that looks like a filter but isnt
Its a Freesat box as pioneered by the BBC and with no subscriptions.Ordinary Freeview doesnt work too well down here unless i had an enormous pole for the aerial.My days of Sky usage are long gone
I also noticed there s no mains socket near the main BT box so i couldnt site the modem there anyway
Re: Just moved home but having awful problems with phone / broadband service
10-08-2010 10:20 AM
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Quote from: ReedRichards To answer Donmaico's questions, YES, you need a microfilter for each socket in use. A filtered master plate is no good because it would force you to site your router next to it in the hall instead of in the living room where you want it and you would have to re-wire the connections to your existing master plate.
There is no point in running line tests until you deal with the filter issue or you unplug every item of unfiltered telephone equipment before you make the test. The user name and password required are the ones your router uses i.e. your Plusnet username @plusdsl.net and your Plusnet password.
there are several here at different prices.Any particuar type you'd recommend and could I buy it from Currys? http://shopping.kelkoo.co.uk/ss-adsl-micro-filter.html
thanks
Re: Just moved home but having awful problems with phone / broadband service
10-08-2010 10:40 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just moved home but having awful problems with phone / broadband service
10-08-2010 12:04 PM
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Quote from: jelv These have a good reputation: http://www.adslnation.com/products/xf-1e.php
Ordered the product.Thank you all for you help
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