Just mind boggling....

[#1]

This is my speed at 8:30am today (in attachment).

I joined your Broadband service in September and I can honestly say it's been the worst service I have ever had. I can not wait until my contract is over. It is absolutely impossible at times and I am better off using my 4g on my phone. 

Even trying to sign up to the forum was laughable. It took me 10 mins to succesfully go through the "reCAPTCHA".

I even purchased a brand new router hoping that a dual band would make a difference.

[#2]

Sorry to see you've had a poor experience of the service so far. 

I've just tested your line and we're seeing signs of a "high resistance cable fault" that can exist within or external to the home so we'll need to arrange an engineer visit to get that looked into further. 

Please take a look at the ticket I've added to your account here with more information: https://www.plus.net/wizard/?p=view_question&id=199318029

Do let me know here when you've replied and I'll get it booked in for you.

[#3]

Thank you for your reply.

I have just done a speed test after seeing this response. Although it's still slow (5mbps), it is the advertised speed upon purchase. If there is a cable fault then it doesn't seem to be affecting the line anymore.

Thanks.

[#4]

OK, that's good to hear. Do shout up if that becomes and issue again though and I'll get back onto that for you. - Adam